Experience Inc. Jobs

Job Requisition ID #

24WD77210

Position Overview

When you hear something is impossible your first thought is: "Nothing is impossible"? Do enjoy collaborating with a broad set of teams to help create a great customer experience? If this sounds like you, read on! We are known for our impact to the business and the insights supporting saving sellers' time.

You will report to the Manager of Territory Sales Execution while collaborating with multiple Autodesk teams and Channel Partners to support successful project execution. This full-time position is an onsite position where you will work in a team of three in our Downtown Denver office calling customers to help create a great customer experience.

Responsibilities

• Research records to identify customers who are not procurement ready

• Daily Contact & Collaboration with teammates as well as Customers, Partners, Internal Autodesk Sales & Support using various forms of communication to ensure an excellent customer experience

• Contact customers via phone, email, Outreach, LinkedIn, by using outbound techniques/technologies to help ensure customers are procurement ready

• Educate customers about the benefits of Autodesk’s new buying experience

• Document customer procurement readiness status and progress in Salesforce and report issues/escalations by logging tickets/cases with accurate information for escalation team to resolve

• This is in-office work with a small team to support collaborative work to address customer needs ** The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities

Minimum Requirements

• 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment

• You’re a team player and want to help customers

• Have a collaborative and consultative work style with and elevated level of integrity and accountability

• Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

• Salesforce Experience

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $64,000 and $110,440. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.