Experience Inc. Jobs

Job Information

Facebook Program Manager, Infrastructure Data Centers in Denver, Colorado


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Infrastructure Support & Operations Services (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of the Data Center Operations function. In order to meet this need, the ISOS team provides program management support to critical tooling initiatives. We are looking for a Program Manager with strong core program management skills - understanding the importance of streamlining workflows and building automation, being analytical and detail oriented. As a Program Manager, you will work with your counterpart development team to define product roadmap, metrics, project plan, and drive rapid development cycle to build world class tooling for helping scale Facebook's infrastructure.

Required Skills:

  1. Demonstrate strong understanding of the supported domain and conduct deep analysis of the problem space. Define process end-to-end and drive improvements for maximum impact.

  2. Lead process engineering and/or automation efforts to support cross-functional partners in operationalization and scaling efforts.

  3. Review operational challenges and help determine process efficiencies.

  4. Elicit detailed business requirements by engaging the business to capture clear functional design artifacts using techniques like use cases, systems and data diagrams and process flow diagrams.

  5. Anticipate bottlenecks, provide escalation management, and balance business needs vs technical constraints.

  6. Relay complex concepts, issues, updates, and proposals effectively. Align teams on goals and objectives, set clear expectations, and proactively convey risks.

  7. Build productive relationships across program teams & organization leaders, influence stakeholders, cross-functional/partner teams to gain buy-in and resources for undefined areas.

  8. Drive alignment and seek for simple solutions across multiple organizations.

  9. Foster a culture of data driven decision making.

  10. Quantify operational issues, measure impact, prioritize development resources in areas that will deliver the greatest impact.

  11. Work with stakeholders and peers to identify next half, next year roadmap deliverables for your assigned program.

Minimum Qualifications:

  1. 5 or more years of experience with program management.

  2. Communication experience across technical and non-technical stakeholders.

  3. Demonstrated track record of delivering business value using technology solutions in high-tech operations space.

  4. Analytical, problem-solving, negotiation and organizational experience.

  5. Experience evaluating, defining and improving end-to-end processes.

  6. Experience delivering technical programs or products from inception to delivery.

  7. Experience influencing stakeholders and partner teams. Experience collaborating with different individuals across the organization and within other geographies.

  8. Experience with cross-group collaboration.

Preferred Qualifications:

  1. Degree in Computer Science or a related discipline.

  2. Knowledge of compute, storage and networking technologies.

  3. Understanding of network infrastructure.

  4. Web or Internet start-up environment and technical infrastructure management experience.

  5. Understanding of incident management best practices in technical domain.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.