Job Information
Meltwater News US. Inc Premium Support Program Manager in Denver, Colorado
Description What We're Looking For:
Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you'll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks
At Meltwater, you won't just thrive - you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.
Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!
What You'll Do:
Be responsible for a portfolio of Enterprise Premium Support clients
Cultivate enduring and meaningful business relationships with clients.
Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively.
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients' strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.
Partner with the Named Account Executive (AE) to lead overall account planning and identify growth opportunities
Collaborates with other Program Managers and the Head of Product for Global Services to continuously refine and enhance our Premium Support value proposition. What You'll Bring:
Bachelor's degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
4 years of SaaS experience with cross-departmental experience.
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
Proficiency in Boolean logic and data structuring.
Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position. What We Offer:
Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, a d parental leave plans
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs Compensation Overview: Competitive compensation - Base Salary range for this position: $70k -