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Position rate: Commission Based Pay + tips

Job Close Date: May 16, 2024 or until filled

Welcome to the Oxford Club & Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.

Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.

Benefits for this postition include:

• 35% commission based on services provided

• 35% commission based on add-on services

• Commission based on product sale

• Paid Sick Time

• 401K with company matching

• Discounted monthly membership to The Oxford Club, Fitness & Lifestyle

• Discount on Sage Hospitality hotels and restaurants

Job Overview

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license and required insurance.

Responsibilities

• Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

• Effectively inform and educate our guests about specific wellness concerns. Handle guests’ questions and concerns professionally and courteously.

• Properly care for equipment and use proper amounts of product to assist with cost controls.

• Have complete knowledge and understanding of all services and products offered.

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.

• Actively promote home care programs, meeting minimum retail sales goals of 3%. If 3% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.

• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.

• Perform prep work, properly clean and restock room as required.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

• Handle guests’ questions and concerns professionally and courteously.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa.

Qualifications

Education/Formal Training

Must hold and maintain a current state license with a minimum of 500 hours of training. High School diploma or equivalent and required technical certificates

Experience

1 year preferred

Knowledge/Skills

• Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communication, including computer screens.

• Must be able to complete appropriate massage techniques to standard.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• Full mobility - Ability to perform full functions of a massage therapist per industry standards for full shift.

• Lifting, pushing, pulling and carrying.

• Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.

• Mobility - must be able to accomplish any task required of associates within assigned departments.

• Continuous standing - must be able to accomplish any task required of associates within assigned departments.

• Climbing up to approximately 40 steps 1% of 40 hour week.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation.

ID: 2024-22715

Position Type: Regular Part-Time

Property : The Oxford Hotel

Outlet: Hotel

Category: Spa

Min: USD $0.00/Hr.

Max: USD $0.00/Hr.

Tipped Position: Yes

Address : 1600 17th St

City : Denver

State : Colorado

EOE Protected Veterans/Disability