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Steamboat Ski & Resort Corp. IT Systems Specialist in Denver, Colorado

Description

COMPANY OVERVIEW

AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The Ikon Pass connects the most iconic mountains across North America, Australia, New Zealand, Japan and Chile, delivering authentic, memorable snow adventures. Alterra Mountain Company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail, and service businesses.

Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

A career with Alterra Mountain Company is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

  • Free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents. And, discounted rates at non Alterra-owned Ikon Pass destinations.

  • Paid Time Off (PTO) policy for eligible employees to rest, relax and recharge

  • Generous discounts on outdoor gear, apparel, rental cars, etc.

  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more

  • 401(k) plan with generous company match

  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education

  • Paid parental leave of up to 6 weeks for eligible employees

  • Commuter benefits (Denver employees only)

  • Brand new Alterra Mountain Company office located in Denver’s RiNo Art District neighborhood

POSITION SUMMARY

As our IT Systems Specialist, you will be the first line of support for desktop support requests in the Denver office. You will work with the rest of the IT Team to provide outstanding customer service to the company. This includes technical support for Alterra Mountain Company’s employees including installation, configuration, and maintenance of desktop software and hardware for personal computing devices. This position will serve as an interface between corporate team members and the technology department. Additionally, you will have extensive interaction with Alterra Mountain Company’s executive leadership team and be a first responder to Audio/Video issues that occur in the Denver office conference rooms.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

ESSENTIAL DUTIES

General Responsibilities:

  • Provide high-quality end-user support and customer service to RiNo office employees.

  • Support, repair, configure, and upgrade Windows and Mac desktop and laptop workstations.

  • Triage helpdesk tickets quickly and accurately with detailed notes

  • Support a variety of Windows and Mac applications

  • Troubleshoot A/V equipment and assist users with meeting technology setup and configuration.

  • Work with operations, systems, and network teams as appropriate to determine and resolve problems received from customers – serve as boots on the ground.

  • Provide basic support and troubleshooting of Ricoh copying, scanning, and printing technologies.

  • Move and re-configure hardware to accommodate personnel changes and needs.

  • Provide a seamless onboarding process by ensuring that all IT hardware is deployed and configured for new hires before their arrival.

  • Maintains a detailed inventory for all corporate IT assets and ensures proper technical inventory levels are kept and alerts proper team members of low inventories.

  • Update and upkeep of IT Department documentation

  • Provide support and troubleshooting of audio and video equipment in conference rooms.

  • Provide VIP technical support for Alterra Mountain Company’s executive leadership team.

  • Mobile device and VOIP phone support

  • Other duties as assigned.

COMPETENCIES & JOB REQUIREMENTS

  • Exemplary customer service and communication skills

  • Demonstrated knowledge and experience managing Windows PC and Mac laptop and desktop computers in an enterprise Active Directory domain environment, including system deployment/imaging and specifically SCCM/OSD

  • Functional knowledge and experience managing Active Directory users, computers, and security groups.

  • Some knowledge of network infrastructure concepts including enterprise WiFi, wired/ethernet switching and cabling, IP addressing.

  • Functional understanding of Microsoft Office suite including Enterprise Apps deployments, Office365 integration with OneDrive, SharePoint Online, and Teams.

  • Experience with enterprise video conferencing specifically based on Microsoft Teams, including room systems such as Logitech Tap

  • Experience with computer room / data center racking, cabling, power, and basic device troubleshooting

  • Proficient in communicating technical information to non-technical audiences.

  • Penchant for problem solving, persistence, and creativity in finding solutions to difficult issues.

EDUCATION & EXPERIENCE

Preferred:

  • 2-year degree in a technical field or equivalent work experience

WORK EXPERIENCE

Required:

  • 1+ years of experience in the IT field

LICENSES & CERTIFICATIONS

Preferred:

  • A+ Certification

The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base hourly pay range: $21.63 - $32.69 per hour

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

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