Job Information
University of Colorado International Services Manager in Denver, Colorado
International Services Manager
University of Colorado Denver
International Services Manager - 34412 University Staff Description
Position Details
University of Colorado | Denver
Official Title: Academic Services Manager
Working Title: International Services Manager
FTE: Full-time
Salary Range: $67,051 - $74,109
Position #00658177 - Requisition #34412
Join the University of Colorado Denver
About the University of Colorado - Denver (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=https://www.ucdenver.edu/about-cu-denver)
The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu .
Job Description
- Applications are accepted electronically ONLY at www.cu.edu/cu-careers (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=http://www.cu.edu/cu-careers) *
The Office of International Affairs (OIA) develops and advances initiatives that support the University of Colorado Denver's vision as a leading public university with a global reputation for excellence in learning, research, and creativity, community engagement, and clinical care. OIA partners with the university's schools/colleges and with other university offices to align international student recruitment efforts and services, support academic programs, foster global educational partnerships, facilitate research collaborations and create global learning opportunities.
International Student and Scholar Services (ISSS) provides expert immigration advice to international students, scholars, hiring units, and the faculty and staff who educate and support them. ISSS is responsible for ensuring compliance with complex immigration rules and regulations when foreign nationals come to the University of Colorado Denver | Anschutz Medical Campus to study, teach, conduct research, or engage in other academic pursuits.
The International Services Manager plays a key role on the ISSS team and is responsible for training, mentoring, and supervising three International Services Specialists to support international students and exchange visitors in compliance with federal regulations. The position identifies administrative issues and opportunities at the unit level; assists with the design and implementation of solutions; and oversees operational infrastructure and innovation. The position represents International Student and Scholar Services in stakeholder meetings, systems integrations, compliance, processes and procedures, and communications strategy with colleagues in the Office of International Affairs, the University of Colorado Denver | Anschutz Medical Campus, CU Systems Office, and ISSS colleagues across the University of Colorado. This position is integral to the overall mission of providing advising and immigration services to international students and scholars.
This position reports to the Director of International Student & Scholar Services.
International Services Manager
Supervision, Training, and Mentoring (40% of Time):
Supervises exempt professional staff and will be responsible for hiring, setting performance objectives, and managing performance.
Hires, trains, supervises, and mentors the Graduate Student Assistant(s) and Administrative Student Assistant(s).
Trains and mentors ISSS staff, focusing on student related issues. Responds to questions regarding procedural issues, guides conversations about procedural updates and improvements, reviews applications and SEVP data fix requests prior to submission, provides/coordinates training on new systems and procedures, and designs and delivers comprehensive trainings on advanced topics to cross-train staff and ensure consistency regarding interpretation and application of immigration regulations.
Promotes a respectful, diverse, equitable and inclusive work environment.
Communication and Outreach (20% of Time):
Develops and maintains ISSS strategic communication plan and annual calendar for international students and stakeholders in collaboration with other campus stakeholders, to include International Admissions, International Transitions & Engagement, academic units, and student services.
Oversees the development and design of reports for dissemination and ensures accessibility to stakeholders. Ensures data is interpretable, accurate and consistent with official university data sources such as the Office of Institutional Research and Effectiveness (OIRE).
Oversees systems-based communications (Slate, Sunapsis, MarComm) with the goals of optimizing pre-arrival communications, timely informing international students regarding status maintenance, employment, and other topics of interest while they are here, and ensuring ongoing engagement after departure.
Collaborates with colleagues in OIA and across campus to facilitate webinars and other on-line delivery of training, updates, and immigration-focused programming.
Creates and delivers training for multiple audiences on new systems, procedures, and policies.
Represents ISSS at various OIA and campus-wide forums.
Regulatory Compliance (20% of Time):
Serves as Primary Designated School Official authorized by the Department of Homeland
Security and manages all program updates and F program recertification.
In collaboration with ISSS team members, troubleshoots international student-related documentation and records, reviews extracted data from CU-SIS (PeopleSoft) and HCM, and works with partners across the CU System and CU Denver | Anschutz campuses to reconcile inconsistencies.
Serves as backup to ensure daily submissions to SEVIS using batch processing and the appropriate management of all reporting to the U.S. Department of Homeland Security's Student and Exchange Visitor Information System (SEVIS) for the university's F and J visa programs.
When necessary, assists with managing the flow of information between internal and external databases (SEVIS, Sunapsis, CU-SIS, HCM) and monitoring data changes to ensure compliance with federal regulations.
Oversees internal audits of student records.
Takes the lead on updating ISSS policies and procedures in response to regulatory changes, especially where the procedural change requires revisions to ISSS systems.
Operational Infrastructure and Innovation (15% of Time):
Leads, develops, and implements operational improvements to increase efficiency using up-to-date technology.
Works closely with the CU System Office of Information Technology and CU Denver | Anschutz University Information Services to expand Sunapsis functionality, including accessibility and reporting capabilities for all users including ISSS staff, academic units, department administrators, and international students and scholars.
Assists in technological development related to various ISSS communication and programming endeavors including website, social networking, web forms and newsletters.
Collaborates with ISSS team members and other campus partners to continuously improve services to enhance the overall customer service experience for international students, academic units, and other stakeholders.
General Administration (5% of Time):
Assists with the creation of the ISSS budget, including forecasting estimates of international student enrollment for future terms.
Meets with the Director of ISSS and OIA Finance/Accounting Senior Professional on a monthly basis to assist with budget reconciliation.
Assists the OIA Finance/Accounting Senior Professional with reconciliation of the international student fee each academic term.
Qualifications you already possess (Minimum Qualifications)
Bachelor's degree in international education, international affairs, international relations, or a related field.
3 years of experience in an ISSS office serving as an Alternate Responsible Office and/or Designated School Official, processing immigration casework and providing services related to a broad range of non-immigrant visa classifications for international students and scholars and other international visitors (e.g., F-1, F-2, J-1 Exchange Visitors, J-2, etc.), and working with SEVIS (RTI and Batch Processing), records management, relational databases, and report generation.
Preferred Qualification to possess (Preferred Qualifications)
Master's degree in international education, international affairs, international relations, or a related field.
Proficiency in a foreign language.
Experience living outside the U.S. for an extended period for education or employment.
Knowledge, Skills, and Abilities
Knowledge and skill interpreting and applying immigration-related laws, regulations, and procedures related to international students in a university environment.
Demonstrated commitment to diversity, equity, and inclusion.
Knowledge of SEVIS and batch processing systems.
Ability to manage multiple collaborative projects and systems in a fast-paced environment.
Ability to mentor and train ISSS staff members and campus partners in the academic and hiring units in immigration matters.
Outstanding written and oral communication skills, including cross-cultural and communications competencies.
Strong analytical and interpersonal relations skills.
Technical aptitude and fluency.
Ability to present to diverse audiences including students, colleagues, faculty, and administrators.
Ability to provide excellent customer service to diverse constituents and to create an environment that fosters exceptional customer service.
Strong leadership skills and demonstrated ability to effectively supervise others
Conditions of Employment
Citizen or Lawful Permanent Resident of the United States to comply with the Department of State and Department of Homeland Security eligibility requirement for serving as an Alternate Responsible Office and Primary Designated School Official for the University's J-1 and F-1 programs.
This position follows a hybrid work structure. This position is required to work from one of OIA's campus locations three days per week and may work from home two days per week.
As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated against COVID-19 but is not required. COVID recommendations and information can be found at: https://apptrkr.com/get_redirect.php?id=5606533&targetURL=Serves as Primary Designated School Official authorized by the Department of Homeland
Security and manages all program updates and F program recertification.
In collaboration with ISSS team members, troubleshoots international student-related documentation and records, reviews extracted data from CU-SIS (PeopleSoft) and HCM, and works with partners across the CU System and CU Denver | Anschutz campuses to reconcile inconsistencies.
Serves as backup to ensure daily submissions to SEVIS using batch processing and the appropriate management of all reporting to the U.S. Department of Homeland Security's Student and Exchange Visitor Information System (SEVIS) for the university's F and J visa programs.
When necessary, assists with managing the flow of information between internal and external databases (SEVIS, Sunapsis, CU-SIS, HCM) and monitoring data changes to ensure compliance with federal regulations.
Oversees internal audits of student records.
Takes the lead on updating ISSS policies and procedures in response to regulatory changes, especially where the procedural change requires revisions to ISSS systems.
Operational Infrastructure and Innovation (15% of Time):
Leads, develops, and implements operational improvements to increase efficiency using up-to-date technology.
Works closely with the CU System Office of Information Technology and CU Denver | Anschutz University Information Services to expand Sunapsis functionality, including accessibility and reporting capabilities for all users including ISSS staff, academic units, department administrators, and international students and scholars.
Assists in technological development related to various ISSS communication and programming endeavors including website, social networking, web forms and newsletters.
Collaborates with ISSS team members and other campus partners to continuously improve services to enhance the overall customer service experience for international students, academic units, and other stakeholders.
General Administration (5% of Time):
Assists with the creation of the ISSS budget, including forecasting estimates of international student enrollment for future terms.
Meets with the Director of ISSS and OIA Finance/Accounting Senior Professional on a monthly basis to assist with budget reconciliation.
Assists the OIA Finance/Accounting Senior Professional with reconciliation of the international student fee each academic term.
Qualifications you already possess (Minimum Qualifications)
Bachelor's degree in international education, international affairs, international relations, or a related field.
3 years of experience in an ISSS office serving as an Alternate Responsible Office and/or Designated School Official, processing immigration casework and providing services related to a broad range of non-immigrant visa classifications for international students and scholars and other international visitors (e.g., F-1, F-2, J-1 Exchange Visitors, J-2, etc.), and working with SEVIS (RTI and Batch Processing), records management, relational databases, and report generation.
Preferred Qualification to possess (Preferred Qualifications)
Master's degree in international education, international affairs, international relations, or a related field.
Proficiency in a foreign language.
Experience living outside the U.S. for an extended period for education or employment.
Knowledge, Skills, and Abilities
Knowledge and skill interpreting and applying immigration-related laws, regulations, and procedures related to international students in a university environment.
Demonstrated commitment to diversity, equity, and inclusion.
Knowledge of SEVIS and batch processing systems.
Ability to manage multiple collaborative projects and systems in a fast-paced environment.
Ability to mentor and train ISSS staff members and campus partners in the academic and hiring units in immigration matters.
Outstanding written and oral communication skills, including cross-cultural and communications competencies.
Strong analytical and interpersonal relations skills.
Technical aptitude and fluency.
Ability to present to diverse audiences including students, colleagues, faculty, and administrators.
Ability to provide excellent customer service to diverse constituents and to create an environment that fosters exceptional customer service.
Strong leadership skills and demonstrated ability to effectively supervise others
Conditions of Employment
Citizen or Lawful Permanent Resident of the United States to comply with the Department of State and Department of Homeland Security eligibility requirement for serving as an Alternate Responsible Office and Primary Designated School Official for the University's J-1 and F-1 programs.
This position follows a hybrid work structure. This position is required to work from one of OIA's campus locations three days per week and may work from home two days per week.
As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated against COVID-19 but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=https://www.ucdenver.edu/coronavirus) .
Compensation and Benefits
The salary range (or hiring range) for this position has been established at $67,051 - $74,109
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=https://www.cu.edu/employee-services/benefits)
Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=http://www.cu.edu/node/153125)
Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by August 15, 2024. Those who do not apply by this date may or may not be considered.
Required Application Materials:
To apply, please visit: http://www.cu.edu/cu-careers (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=http://www.cu.edu/cu-careers) and attach:
A cover letter which specifically addresses the job requirements and outlines qualifications
A current CV/resume
List of three references (we will notify you prior to contacting both on and off-list references)
Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.
Diversity and Equity
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=workplaceengagement@ucdenver.edu) .
The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.
Questions should be directed to Laura Buhs, laura.buhs@ucdenver.edu (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=laura.buhs@ucdenver.edu)
Application Materials Required: Cover Letter, Resume/CV Job Category
: Academic Services Primary Location
: Denver Department: U0001 -- Anschutz Med Campus or Denver - 30053 - AVCSETLS-OIA Int'l Educatn Schedule
: Full-time Posting Date
: Jul 31, 2024 Unposting Date
: Ongoing Posting Contact Name: Laura Buhs Posting Contact Email: Laura.Buhs@UCDenver.edu (https://apptrkr.com/get_redirect.php?id=5606533&targetURL=Laura.Buhs@UCDenver.edu) Position Number: 00658177
To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=34412&lang=en (https://apptrkr.com/5606533)
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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.
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