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This position will be located in: Denver , CO

Job Summary

Supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities

Essential Functions Receives and enters orders in an accurate and timely manner. Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc. Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs. Responsible for managing projects. Provides consistent and timely follow-up on customer inquiries and order status. Secures pricing from vendors, coordinates deliveries, expedites deliveries when necessary. Effectively processes returns to maximize value. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Provides value to customer through the sourcing of material. Enhances and grows relationships with customers and suppliers through frequent, meaningful communication. Runs daily reports and resolves customer and order issues. Assists customers with billing issues. Non-essential Functions Assists with and provides training as needed. Attends sales and product meetings, trade shows and technical training programs, as needed. May input TCCM cost savings documentation relevant to the assigned customer base. Participates in and advises sales management on the implementation and success of marketing plans and strategies. Performs other duties as assigned by supervisor or other designate.

Qualifications

Two-year business/trade degree preferred or the equivalent in work experience. 3+ years of prior customer service, city desk or sales experience 3+ years of prior electrical distribution experience preferred Technical ability to understand electrical systems Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email Working knowledge of SAP software preferred

Skills and Abilities

Excellent customer service skills include being competent, accurate, responsive, and engaged. Excellent interpersonal, written, and verbal communication, reading, and customer service skills. Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100% Lift from Waist: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: < than 10 lbs. - Frequently 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forw rd) - Occasionally