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Volunteers Of America Colorado Housing Case Manager – Family Motel in Denver, Colorado

Housing Case Manager – Family Motel

Denver, CO (http://maps.google.com/maps?q=4855+West+Colfax+Denver+CO+80204)




Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.


The housing case manager at the Family Motel is directly responsible for the service provision and housing assistance for families residing in the Family Motel shelter. This program serves multiple populations in three different programs: family shelter, respite shelter and a VA Grant Per Diem program. Service modalities include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crises De-escalation and Critical Time Intervention. Job duties include a conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, crisis management and de-escalation, life skills, connection to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams. Further, the Case Manager may be charged with developing program-specific specializations relevant to the needs of participating households, and is expected to be aware of, and consistently apply, best practice standards in their applicable field of work. Requires use of personal vehicle for service provision including securing and maintaining housing for the participants enrolled in the program. The expectation is that 90% of the families engage in case management services.



  • Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.

  • Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, the sheltering system, and HUD permanent housing: rapid re-housing standards.

  • Provides housing case management; ensures participants receive regular engagement opportunities for services.

  • Responsible for collecting necessary documents to obtain and maintain housing: identification documents, income changes, changes in household, etc.

  • Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

  • Develops specialized knowledge related to service delivery database systems within the organization. Attends intakes, housing orientations, lease-ups and ongoing educational opportunities for participants. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.

  • Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. Assist clients in their search for housing: filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.

  • The Case Manager facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.

  • Coordinates services with onsite Denver Human Services providers.

  • Demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

  • Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households.

  • Assists in relocating households as needed and securing emergency housing.

  • Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

  • Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

  • Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains chronic homelessness documentation and disability documentation. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).

  • Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

  • Assists with community-wide outreach to identify chronically homeless females identifying as individuals who have mental health concerns and other barriers to housing stability.

  • Maintains physical and emotional safety of all residents in the facility. Manages the milieu and addresses any resident conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.

  • Performs job responsibilities in accordance with the Social Work Code of Ethics.

  • Performs all other duties as assigned.


  • Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

  • Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

  • Utilization of various databases including Homeless Management Information System and Service Point.

  • Ensures equitable and inclusive services.

  • Ensures that resident(s) has an active voice in programming.


  • Bachelor’s degree in human services, social work, or a closely related field or related experience.

  • At minimum, one full year of working with people experiencing homelessness.

  • Good organizational and planning skills; works well as part of a team.

  • Colorado driver’s license and state-mandated automobile insurance. Reliable and accessible vehicle to transport clients.

  • Complete program credentialing process, to include criminal and civil background checks within 30 days of hire.


  • Familiarity with current housing market information, housing trends and available resources.

  • Experience working with families experiencing homelessness.

  • Experience working with individuals experiencing severe and persistent mental health concerns.

  • Crisis intervention skills


  • Expert written, oral, and interpersonal communication skills.

  • High level of competency working with Microsoft Office suite and cloud-based applications.

  • Strong time-management and prioritization skills.

  • Experience working both independently and, in a team-oriented, collaborative environment.

  • Strong organization skills


Full time 40 hours per week Monday through Friday. 8am-5pm


$22.00/hr. - $23.00/hr.


  • Must be willing to use vehicle for service provision throughout a seven-county area.

  • Works in close proximity to other staff residing in the shelter system.

  • Ability to quickly and safely go up and down stairs regularly to meet with families.

  • Some lifting is required but should rarely exceed 25lbs.

BENEFITS(eligibility is based on job type/status)

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

Salary Description