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Facebook Functional Business Analyst, Research Operations Insights in Denver, Colorado

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Functional Business Analytics Partners drive how the UX Research function is powered at Facebook by empowering Research leaders to integrate business data into their daily decisions as well as longer-term investments. The Functional Business Analytics Partner in the Research Operations Insights team will work alongside UX Researchers, Research Program Managers, and Research leaders to identify, track, and solve issues that advance the efficiency and efficacy of Facebook Inc.’s UX Research ecosystem. This role will perform analyses on a broad spectrum of topics related to optimizing Facebook’s UX Research process and UX Research organizational health. Some projects will focus on improving how we measure and monitor the performance of the infrastructure and programs we build to support the research organization. Others will involve investigating existing data to identify potential issues and to inform opportunities for solving them.

The ideal candidate will have strong consultative, communication, analytical, data/dashboard building, and storytelling skills and will thrive managing concurrent projects while working with a cross-functional team to drive outcomes. We are looking for someone who enjoys building, figuring out the best way to achieve results, and working closely with a diverse set of teams. We need someone who enjoys operating in ambiguity and who uses creativity to combat challenges.

Required Skills:

  1. Connect global data and strategies to functional data in order to create team-specific analytics and reporting.

  2. Support Research Operations teams in translating their goals for the business into reliable metrics. Work with program leaders to identify the best KPIs for their respective teams. This may involve mapping existing data to program goals or advocating for the building of new data channels.

  3. Act as an internal consultant by understanding business needs, scoping data requests, synthesizing insights, and recommending solutions to managers in collaboration with relevant cross-functional teams.

  4. Apply expertise in quantitative analysis and the presentation of data to see beyond the numbers and create actionable recommendations.

  5. Manage multiple concurrent projects that require inputs from cross-functional stakeholders while balancing impact on business needs.

  6. Deliver analytical results to technical and non-technical audiences and partner with them to identify the right actions.

  7. Leverage tools, such as SQL, Tableau, Visier, and Excel to build and drive analytics and to enable client self-service on routine queries, as well as to design/run/deliver ongoing reporting and dashboards.

Minimum Qualifications:

  1. BA/BS with 5+ years (or MBA/MA/MS with 4+ years) of consulting or corporate work experience focused on using data to uncover insights that drive action and communicating analyses to technical and non-technical audiences.

  2. Experience gathering and interpreting data.

  3. Experience influencing stakeholders using data.

  4. Knowledge of statistical analysis (e.g., descriptive statistics and knowledge of statistical significance).

  5. Project management experience with multiple stakeholders prioritizing and delegating projects/tasks.

  6. Experience with data visualization tools and knowledge of data visualization best practices.

  7. Experience building dashboards using advanced Tableau functionality (e.g. data blending) or equivalent tool.

Preferred Qualifications:

  1. Experience working with business data to improve understanding of an organization or its operations.

  2. Experience with UX Research.

  3. Experience working autonomously in a fast-paced, demanding environment, under pressure.

  4. Experience in SQL or other programming languages.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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