Job Information
Denver Health Desktop Support Technician in Denver, Colorado
We are recruiting for a motivated Desktop Support Technician to join our team!
We are here for life's journey. Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
DepartmentInformation Technology
Job Summary
Under close supervision, provides implementation and break/fix support, including the installation of PC software, printers and various peripherals. Answers users' questions regarding desktop and software use, serves as the primary liaison between hospital users and the IS department. Provides basic analysis for computing needs and makes recommendations/requests. Responds to users needs via the Help Desk trouble ticket. Manages a personal queue of Incident and Service Requests. Documents, tracks, and monitors problems within the Cherwell ticketing system to ensure resolution in a timely manner. Adheres to department service level agreements. Coordinates with other IS areas to resolve problems if necessary. Responds to pages, telephone calls, email for technical support or training.
Essential Functions:
Responds to pages in a timely manner (according to department's established performance standards, which include a 7X24 on-call rotation a minimum of once per month and can be more frequent as required) to customer inquires and resolve problems related to fault detection and isolation. (25%) Utilizes methods, techniques and approaches for the delivery of PC support that is consistent with the technology that is deployed within the hospital environment. (25%) Performs problem determination and resolution on assigned incidents according to Desktop guidelines. Follows trouble shooting procedures to determine cause of problems with hardware and software. Resolves problems by making changes to current configurations, re-installing software, replacing broken components, or escalating to the proper authority when required. (25%) Installs and configures desktop software and hardware at the direction of the Desktop Support Manager, the IT Operations and Desktop Support Supervisor or designated Project Coordinator. This includes the completion of approved and assigned work orders that include installation of PC software and/or hardware. (25%)
Education: High School Diploma or GED required.
Work Experience: One year working in an area of PC support, requiring knowledge in areas of both hardware and software required.
Knowledge, Skills and Abilities:
Knowledge of networking essentials and TCP/IP, MS O365 Office Suite, Windows 10 operating system and Cisco Collaboration technologies. Knowledge of PC components and their respective interface requirements. Technical and troubleshooting skills. Good communication and customer service skills. Ability to perform problem determination and resolution. Ability to ensure all equipment is optimized for maximum performance. Knowledge of Microsoft software products required Demonstrated knowledge of PCs, peripherals and MS software products with communication and math
Shift
Work TypeRegular
Salary$26.86 - $39.06 / hr
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps CHSC) eligible employer
Our... For full info follow application link.
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants