Experience Inc. Jobs

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey. 

We will consider all remote US candidates for this role with a preference for those that are either located in or willing to travel on a semi-regular basis to the Denver-Colorado area where the team is primarily located.

Responsibilities

What You'll Get To Do:

Customer Onboarding and Training

• Guide new customers through the onboarding and deployment process, as applicable, ensuring a smooth and successful implementation of our connected vehicle data ecosystem products, services.

• Conduct training sessions, both one on one and group, to educate customers on how to effectively use our software.

Customer Engagement and Relationship Management

• Proactively engage with customers on a regular basis to understand their needs and challenges.

• Build strong relationships with key stakeholders to become a trusted advisor and advocate for the customer within our company.

Customer Success Planning and Execution

• Collaborate with customers to develop and execute success plans that align with their business goals.

• Monitor customer success metrics and proactively take actions to address any risks to their satisfaction or renewal.

Product Adoption and Upsell and Cross sell Opportunities

• Drive adoption of new features and functionalities among existing customers.

• Identify opportunities for upselling or cross selling additional products or services based on customer needs.

Customer Feedback and Issue Resolution

• Gather feedback from customers to continuously improve our product and services.

• Escalate and resolve customer issues in a timely manner, ensuring a high level of customer satisfaction

Scope

• Budget, employees direct and indirect and other resources managed.

Qualifications

What You'll Bring:

Education and Experience

• 4-year college degree or equivalent additional experience

• Minimum of 5-years working for a company or agency within the transportation industry

• 10+ years of experience in a customer facing role delivering and supporting software and SaaS products

• Prior experience analyzing needs, developing and delivering related software training and materials

• Demonstrated experience successfully retaining and upselling customer accounts

Competencies

• Advanced competency in Microsoft applications

• Advanced presentation and data visualization capabilities

• A true team player, flexible about your role

• Learn quickly and are excited to take on challenging new projects

• Excellent problem solving skills with the ability to analyze situations and identify existing or potential problems

• A consultative approach focused on value realization and outcome delivery on sometimes tight deadlines

• Happiest when working in an innovative space with others

• Have high quality goals, look for ways to make improvements

• Familiarity and prior experience with Smartsheets or Salesforce a plus

Communications

• Highly collaborative

• Clear, concise and timely communication skills are essential, as well as the ability to remain organized and self directed in a fast paced environment.

• Excellent written and verbal communication skills, able to simplify complex topics in a friendly and approachable manner and present effectively to all stakeholder levels

• Must have the ability to effectively and appropriately interface and communicate with a variety of individuals or groups on a frequent basis.

Other Requirements

• Travel up to 30 percent (domestic)

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

• Highly Competitive Healthcare Plans

• Company-Matched 401K Retirement Savings

• Annual Bonus Program

• Educational Assistance & Reimbursement Program

• Relaxed Dress Code

• Onsite Café

• Diversity, Equity & Inclusion Programs

• Leadership & Mentorship Programs

• High5 Reward Recognition Program

• Onsite Events!

• And many more benefits & perks

WHO WE ARE:

Meet Panasonic (https://careers.na.panasonic.com/life-at-panasonic) ! At Panasonic, we are pioneering technologies that not only move us forward but also make a positive impact.

Your work here goes beyond conventional boundaries, aligning with our commitment to doing work that matters. Whether it's in the realm of sustainable energy solutions or cutting-edge automotive technology, we provide an environment where innovative thinkers can soar.

Our dedication to addressing climate impact is ingrained in our approach, ensuring that we create technologies while actively working to reduce our environmental footprint. Joining us means experiencing career growth in more ways than one, with opportunities for professional development and advancement.

At Panasonic, we care about what you care about, fostering a culture where your expertise contributes to the creation of technologies that not only move us (https://www.youtube.com/watch?v=h-x_hDfMqb0) but also drive positive change for the planet.

Be part of a team that values your contributions, encourages innovation, and actively contributes to shaping a more sustainable and technologically advanced future.

WE TAKE OPPORTUNITY SERIOUSLY:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The salary or hourly wage range of $125,000 – $140,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

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We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!​

Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic.

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