Experience Inc. Jobs

Description

Customer Service Representative

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

• Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.

• Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

Qualifications

• High school diploma, GED or equivalent

• Minimum of 18 years old

• Comfortable working with computers, mobile devices, and new technologies

• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage

• Ability to acquire a SIDA badge and meet airport requirements for badging

• Legally authorized to work in the United States without sponsorship

• Ability to meet the Company attendance standards and uniform and appearance standards

Posting expires 02-08-2025

The starting rate for this role is $20.66.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.