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Aquatic Informatics ( https://aquaticinformatics.com/ ) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.

Aquatic Informatics (AQI) is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry!

AQI is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

About the role:

The Technical Support Specialist is responsible responding to escalation requests from Technical Advisors, Customer Support Specialists, assist in supporting Key Customer Accounts, and Professional Services team. This role includes identifying and resolving technical, operational, and software issues, leading customer or team expectations, assist in set-up of new hosted instances with Professional Services, and advancing issues as appropriate to product team or dev ops. This role is a key part of AQI's customer facing team and requires knowledge of our customer's industry, a deep understanding of our products and aim to help our customers succeed.

This position is part of the Support Department located in Vancouver, BC and will be hybrid or remote for the successful candidate .

In this role, you will:

• Respond to incoming support requests via helpdesk and/or answering the support phone line, solving/identifying technical and software issues, and managing customer expectations.

• Support tasks may include configuring on-premise/hosted installations of Aquatic Informatics software products, answering software application questions, documenting issues/bugs, and assisting customers with application and technical issues.

• This role works within standard operating procedures and with a moderate degree of supervision by the associate’s leader and assists on assignments coordinated by others.

Are you qualified?

• Post-secondary education in Information Technology, Business and/or equivalent combination of education and experience, or post-secondary education in Environmental Science, Computer Science/Engineering or equivalent combination of education and experience and 4+ years of customer-facing software support/implementation experience.

• Experience in software installations and troubleshooting (SQL Server/Office/Windows Server OS). Intermediate experience with implementing hosted and/or SaaS software, including data migration and data manipulation within a Microsoft technical environment.

• Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.