Experience Inc. Jobs

POSITION SUMMARY:Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.

Guest Expectations

Well-Trained

• (Hassle Free) Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well -Groomed

• (Clean) Follows JIB uniform and grooming standards.
• Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
• Makes guests feel welcome and special by being ready, smiling, and connecting.
• Follows the JIB Hospitality Model on how to treat guests.

Well-Staffed

• (Clean) Maintains restaurant cleanliness (interior/exterior).
• Is ready and prepared to serve guests as they arrive.
• Is organized and responsible.
• Asks for help, when necessary, to meet guests needs.
• Is a good team player and assists co-workers when able.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

• (Food Quality) Makes sure the food looks and tastes great and is high quality.
• Cares about food presentation; takes the extra time if needed.
• Ensures taste, appearance, and temperature standards are met for all products.

Consistent and Quick Service

• (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
• Offers consistent, quick service and is always ready and prepared.

Order Accuracy

• (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Always provides the appropriate number of condiments, napkins, and utensils.
• Repeats the order to guests by looking in the bag/basket as they hand them their food.
• Follows bagging standards to ensure quality and accuracy.

Food Safety

• (Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.
• Follows all hand washing and glove procedures.