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SUMMARY

Handmade happiness starts with you! The Inventory Coordinator responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Inventory Coordinators drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Inventory Coordinators will review inbound product deliveries and work schedules to ensure delivery coverage. They will also maintain backroom standards by accurately processing freight and taking full account of physical inventory to ensure product is continuously flowing to the sales floor. This team member is fully accountable for annual physical inventory of the store. Utilizing JOANN&s Hearts, Hands, Minds and Inspire, the Inventory Coordinator will find success in their role!

JOB DUTIES

HEARTS

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customers needs.
• Asks open-ended questions to learn about customers & project needs and escorts them to the desired product  location.

• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

   

HANDS

• Performs on-hand counts of physical inventory throughout the back room and sales floor to ensure all inventory is accounted for.
• Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged. Required to enter and exit truck bed to remove freight. Unloads freight from the truck and sorts it according to company procedures. Lift boxes from truck and receiving area, place, and arrange items on shelves and racks.
• Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary.
• Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area.
• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
• Maintain accurate inventory levels including top stock throughout the store.

• May process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.

   

MINDS

• Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink.
• Merchandises product in a way that catches the customers attention and promotes sales.
• Complete POG setup and ensure accuracy of planograms throughout the store.

• Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store.

   

INSPIRE

• Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor.
• Communicates freight plan to other team members and promotes whole store participation in the movement of freight.
• Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage.

• Monitors team member work practices and provides guidance on receiving/stocking store policies.

   

PHYSICAL REQUIREMENTS

Stand during an entire shift (other than normal break time).

Continuously walk around all areas of the store throughout shift.

Read written instructions, reports, and other information on paper and computer screens.

Orally communicate with customers and other team members on consistent