Job Information
Integrated Medical Group Front Desk Associate in Defiance, Ohio
Full job description {#full-job-description tabindex="-1"}
Job Summary:
We are seeking a friendly and professional Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our patients and will provide exceptional customer service to ensure a positive experience during their treatment. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
Greet patients with a smile as they enter our office and guide them to which treatment area they will be starting in.
Check patients in and out of the office, ensuring accuracy of information and timely processing of payments.
Handle patient inquiries, requests, and complaints promptly and professionally
Assist patients with scheduling, cancellations, and modifications to existing appointments
Maintain knowledge of services offered, and treatment patients are receiving.
Operate phone systems, including answering calls on a multi line phone system and alerting appropriate departments of calls being transferred.
Process payments and maintain accurate records of patient insurance/ demographic changes.
Coordinate with Doctors and Rehab Tech to patients are following their treatment path
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Requirements:
Previous experience in reception helpful
Strong customer service skills with a friendly and professional demeanor
Excellent communication skills, both verbal and written
Proficiency in using phone systems and other office equipment
Ability to handle difficult situations with patience and professionalism
High school diploma or equivalent required
Our mission is to help people live life to the fullest. Treating everyone the way we would want to be treated and the way we'd want our families treated. Our core values include: Love/caring/kindness, being hard working, integrity, and being service oriented. If you're dedicated to helping people, we'd love for you to join our team!
This is a full-time position with a Monday-Thursday work schedule. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- 10 hour shift
- No weekends