Experience Inc. Jobs

Description:

Responsibilities:

• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority

• Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions

• Use problem solving techniques to resolve issues, know when to engage others

• Use of SAP, JWS, and Systech software

• Set up and maintain customer master price list for external and internal sales in multiple systems

• Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations

• Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers

• Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters

• Copy, file, search archives and retrieve tickets for assigned accounts

• Cross-train and provide support in multiple capacities within the team

Skills:

Administrative support, Customer service, Data entry, Administration

Additional Skills & Qualifications:

Qualifications:

• 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred

• Strong Customer Service or accounting related experience preferably in a Sales environment

• Analytical and communication skills to deliver best results

• Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)

• A good listener, ability to solve problems with minimal supervision

• Proactive when a customer needs assistance, often delivering more than what was required

• Strong team concept skills required

• Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required

• Ability to prioritize work projects

• Flexible, interested in trying new techniques; coachable

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.