Experience Inc. Jobs

Description

A large regional bank is seeking client support to help manage a system transition and get clients set up on their new platform. This will be a call center environment focused on delivering solutions and troubleshooting client issues/questions. Responsibilities include:

• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests.

• Perform account maintenance and match appropriate products to customer’s needs.

• Proactively analyze callers’ needs.

• Use standard screens, scripts and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues.

• Navigate a computerized system to address and resolve callers’ issues.

• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures.

  Requirements

• Strong problem solving and decision making abilities; able to think analytically

• Excellent customer service and telephone skills

• Well organized

• Able to handle multiple tasks

• Flexible, able to adapt to change

• Detail oriented and quality focused

• Excellent oral and written communication skills

• Able to work weekend hours on a rotating basis

• Shifts may vary for each position offering, depending on business need

• Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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