Job Information
Claratel Behavioral Health Helpdesk Support Specialist in Decatur, Georgia
Job Summary:
Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
- Provide first-level contact and convey resolutions to user issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem-solving processes.
- Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers expectations.
- Ensure proper recording, documentation, and closure of issues.
- Collaborate with the Workforce Training and Development department to identify training needs and improve training programs
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Conduct training sessions on EHR functionality and job dependent applications for staff members.
Requirements:
- Proven working experience in providing help desk support.
- Working knowledge of help desk software, databases, and remote control.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Information Technology, Computer Science, or equivalent.
Preferred Qualifications:
- Certification in ITIL, CompTIA A+, Network+, or other relevant certifications.
- Experience with Microsoft Office 365, Windows, and Mac operating systems.
- Familiarity with network management and diagnostic tools.
What We Offer:
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
How to Apply:
Interested candidates are encouraged to submit their resume
Claratel Behavioral Healthis and equal opportunity employer regarding disability under VEVRRA and ADA