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Percepta Vehicle Programs Analyst in Dearborn, Michigan

Description

Position Summary

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

  • Provide administrative assistance to Vehicle Programs personnel

  • Administer support for the "M" (Manufacturer) Plate Program

  • Support our Co Car, AXZ, and Ford Fleet Care Call Centers

  • Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

  • Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

  • Process billing invoices from vendors and dealerships for delivered vehicles

  • Process tickets, tolls, citations, etc

  • Process vehicle title, plates, and registrations

  • Process and monitor vehicle orders

  • Process vehicle returns, title corrections, and auction disposal

  • Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

  • Customer account maintenance

  • Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

  • Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc

  • Perform as a back-up for other Vehicle Program personnel when necessary

  • Perform duties that require signing as a company agent and/or department notary

Education

  • High school diploma required; Bachelor’s degree preferred

Experience

  • 3 years administrative office experience required

  • Experience using mainframe and web system applications

Skills

  • Critical thinking, problem solving, and analytical skills

  • Strong planning and organizing skills

  • Strong communication skills that demonstrate knowledgeable, proactive and clear communication

  • Excellent customer service skills to include a positive mindset that actions self-control

  • Excellent time management skills

  • Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

  • Proficient in MS Office (i.e. Outlook, Word, and Excel)

Primary Location: US-MI-Dearborn

Req ID: 03U4Y

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