Job Information
Arab Community Center for Economic and Social Serv Network Manager in Dearborn, Michigan
Network Manager
Department: Information Technology
Location: Dearborn, MI
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Job Title: Network Manager
Job Status: Full-time
Job Summary: Under limited supervision, the Network Manager is responsible for running the day-to-day business operations of the IT Department, including but not limited to: coordination with other departments to implement and enforce new policies and procedures; develop and implement formal training opportunities for ACCESS staff pertaining to technology related topics with a focus on threat mitigation, best practices and newly implemented technologies. In addition to these duties, the Network Manager will be responsible for monitoring support queues to ensure support requests are dealt with in a timely manner, and address technical issues as needed. The Network Manager will also make a significant contribution to any technical projects lead by the IT Director as required.
Essential Duties and Responsibilities:
Maintain functionality of user devices including all laptops, desktop PCs and mobile devices as well as technology used in the organization
Manage the organization-s servers and ensure functionality
Ensure security procedures are implemented and enforced
Ensure all desktops, PCs, laptops, printers, projectors, etc., are functioning properly
Diagnose and resolve technical problems as they arise
Monitor system backups
Evaluate and recommend hardware and software products and procures as directed
Maintain currency in computer technology and network administration and security
Develop policies and procedures and implement and enforce through the coordination with other key departments
Develop training curriculum and materials for ACCESS staff training pertaining to threat mitigation, best practices, and utilizing new technologies
Have continued conversations with Director of IT to inform of need of equipment and trainings for budgeting purposes
Monitor and manage support queues to ensure issues are resolved in a timely manner
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills, and Abilities:
Knowledge of:
Office365, Azure, Windows Server 2012 through Windows Server 2022, Microsoft SQL Server 2016 through SQL Server 2022
Veeam Backup & Replication 11
Microsoft System Center Configuration Manager
Microsoft Hyper-V
WatchGuard Firewalls
Mitel Connect VOIP Platform
Physical hardware (Servers, Desktops, Laptops, etc.)
AANM Exhibit Hardware (AMX, MediaMatrix, BrightSign, A/V Playback hardware, etc.), is preferred
Skill in:
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Partner with other functional areas to accomplish objectives
Gather information, identify linkages and trends, and apply findings to assignments
Interpret and apply policies and identify and recommend changes as appropriate
Organize and prioritize multiple tasks and meet deadlines
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Provide a high level of customer service
Establish and maintain effective working relationships at all levels of the organization
Educational/Previous Experience Requirements:
Minimum Degree Required:
Associate degree
Bachelor-s degree preferred
Required Disciplines:
Computer Science or related field
and
At least 3 years of experience in a technical support role and working with and troubleshooting network configurations or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel required
Working Environment: Climate controlled office
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