Experience Inc. Jobs

Job Summary

This role functions as an ambassador of Corewell. This position greets, directs and responds factually to direct and telephone inquiries from patients, their families, visitors, vendors and others upon entering the facility. Utilizes appropriate hospital information system for inquiry purposes. Directs, escorts or provides wheelchair transport assistance to visitors, patients, vendors and others to designated areas. Arranges and assists with external transportation services for patients. Collaborates and assists volunteer staff in the reception areas. Delivers or arranges delivery of flowers and gifts to patients and hospital departments. Monitors and maintains the general appearance of the reception desk and main hospital. Contacts appropriate departments for cleaning and/or repairs as needed. Assures the availability of wheelchairs to address the needs of incoming patients and families.

Essential Functions

• Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area.

• Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families.

• Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed.

• Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate.

• Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments.

• Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients.

• Arranges or assists with external transportation services for patients as needed.

• Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls.

• Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested.

Qualifications

• Required High School Diploma or equivalent.

• 1 year of relevant experience Minimum pf 1 year in a direct customer service/reception role. Required

• Experience in a hospital setting Preferred.

• Guest relations, hospitality, or concierge experience is highly desired. Preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 20 lbs

• Pulling Force > 5 lbs: Seldom up to 15 lbs

• Sitting: Frequently

• Standing: Occasionally

• Walking: Occasionally

• Forward Bend - Standing: Seldom

• Forward Bend - Sitting: Occasionally

• Trunk Rotation - Standing: Seldom

• Trunk Rotation - Sitting: Occasionally

• Squat: Seldom

• Stair Climbing: Seldom

• Reach - Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

• Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

Department Name

Emergency Center - Dearborn

Employment Type

Part time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

20

Hours of Work

8:30 a.m. - 5:00 p.m.

Days Worked

Saturday to Sunday

Weekend Frequency

Every weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.