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At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

We are looking for a skilled and motivated Software Engineer to join Ford’s Global Contact Center Team. The ideal candidate will have a solid background in CRM systems, API development, and Microsoft Dynamics CRM. As a Software Engineer, you will be involved in the development, enhancement, and maintenance of our Microsoft Dynamics CRM and Power Pages website.

• Develop, test and maintain Dealer Portal – Power Pages website.

• Customize Microsoft Dynamics CRM entities, forms, views and Ribbon customization to meet business requirements.

• Develop C# based plug-in code for logical calculations and deployment using Plugin Registration Tool.

• Implement REST web APIs and Power Automate flows to integrate business processes and data flows between CRM and other applications.

• Collaborate with Lead software engineer (Anchor), other software developers, Product Designer, and product manager.

• Participate in daily development team meetings and code reviews.

• Troubleshoot and resolve technical challenges and production issues related to Power Pages.

• Bachelor's degree in Computer Science or related field.

• Experience (1+ years) in Power Pages and Dynamics 365 Configuration and Customization.

• Experience (1+ years) in C#, HTML, CSS, Javascript, jQuery, AJAX, JSON and Liquid Template.

• Working knowledge of Model-driven Apps, Power Automate and REST Web APIs.

• Ability to use the Power Pages Web API to perform CRUD operations.

• Experience with Agile development methodologies and version control tools (TFS, Git, Azure DevOps).

• Strong problem-solving skills and interpersonal communication.

Preferred:

• Microsoft Dynamics 365 Customer Service experience.

• Working knowledge of Azure Logic Apps and Azure Functions.

• Knowledge of scaled agile backlog management tools (e.g. Rally)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://fordcareers.co/GSR-HTHD

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 35302