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Your Title: Survey Technical Customer Support Professional Job Location: Westminster, CO, Dayton, OH, Brazil or South America (Remote) Our Division: Field Services What You Will Do The Survey Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues. This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products. Advanced Technical Support Problem Analysis and Reporting Customer Installation and Training Documentation and Knowledge Sharing What Skills & Experience You Should Bring Minimum of 2 years of experience with land surveying or mining surveying highly preferred Desired experience with Trimble Monitoring hardware and software including total stations, GNSS receiver's, Settop M1's, Geo-technical sensors, T4D, Trimble Access Monitoring, SQL Database's, Basic IT and server configuration knowledge Exceptional troubleshooting and problem-solving skills. Proficiency in utilizing technical tools and resources. Excellent communication and interpersonal skills. Ability to collaborate effectively with diverse teams and customers. Strong customer-centric mindset and dedication to delivering exceptional technical support. Bachelor's degree in a relevant technical field (preferred) Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Trimble's Privacy Policy - Pay Equity - Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. - Hiring Range: 60632 - 78758 - Bonus Eligible? No - Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. - Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individua