Job Information
altafiber Mgr II - Consumer Sales in DAYTON, Ohio
Position : Mgr II - Consumer Sales
Location : DAYTON, OH
Job Purpose :
This position is responsible for managing, developing, and leading sales teams to achieve goals in sales, productivity, churn, and profitability. This position is also responsible for identifying performance, process, and product gaps and is held accountable for improving those metrics through data analysis and quality improvement initiatives. The Manager of Consumer Sales must have a thorough understanding of all products and services offered by the company with a strong knowledge base of current penetration rates, market trends, revenue targets, installation processes, and competitive analysis of other providers.
Essential Functions :
Responsible for the development and execution of sales metrics, more specifically to productivity, sales, close rates, and cost per sale
Responsible for the coaching and development of sales representatives to maximize individual contribution
Responsible for working with cross functional teams to execute on current promotional offers, follow-up on customer escalations, and implement solutions to provide an excellent customer experience
Provide feedback to Product and Marketing groups on messaging, pricing, and direct mailers to help the organization find the right messaging to attract customer
Assist in the creation and execution of detailed staffing plans
Manage day-to-day sales activities to increase productivity and ensure the highest level of customer service is present
Monitor the performance of the team; administer, document, and track performance management / discipline when necessary
Meet weekly with management to communicate sales strategy, update on results, assess opportunities and areas for improvement
Responsible for the penetration rates of surrounding areas around their stores location
Continued focus on resweep areas to increase current penetration results
Build and maintain relationships with local organizations, such as chambers of commerce, business associations, and community groups, to foster collaboration and mutual support
Develop and implement a community outreach plan to proactively engage with surrounding businesses, organizations, and residents
Analyze sales data and generate regular reports to evaluate team and individual performance, identify trends, and propose improvement
Monitor outbound dialing with a focus on customer acquisition, upgrading current customers, and up sell with a focus on maintaining or increasing revenue
Build trusting relationships, inspire and motivate internal and external members of the team to achieve team goals
Investigate industry best practices and define sales strategies to exceed
Set high performance standards for self and the organization, embodying the Company's values
Education :
Four years of College resulting in a Bachelor's Degree or equivalent
Relevant Work Experience :
3 to 5 years in related field
Special Knowledge, Skills and Abilities :
Experience in sales, call center and/or outbound sales
Experience in developing sales processes and managing to sales metrics
Coaching/supervisor experience
Previous sales experience required
Process improvement
Customer service
Project management
Strong customer orientation and negotiation skills
Demonstrated leadership, problem solving, communication and motivational skills
Demonstrated experience in performance management
Strong process improvement and data analysis skills
Innovative, assertive, team oriented, self-directed
Ability to manage new and constantly changing products, services, promotions, and procedures
Working knowledge of processes within the Company
Supervisory Responsibility :
This position has one or more employee direct reports
Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
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