Job Information
Logan A/C & Heat Services Customer Service Representative in Dayton, Ohio
Call Center Representative - On-site
Logan A/C & Heat Services
57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)
Dayton, OH 45414
Starting at $17 an hour - Full-time
Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?
WHO IS LOGAN A/C & HEAT SERVICES?
Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.
A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE
What I Do As A Customer Experience Specialist (https://www.youtube.com/watch?v=JFjdQLUHvOA)
The Customer Service Representative provides excellent customer service by answering phones, scheduling services, assisting, and directing customers to ensure a positive experience.
Essential Duties and Responsibilities:
Answer incoming calls for all markets
Schedule service calls efficiently and profitably
Make outbound calls to schedule maintenance for customers
Maintain customer records by updating account information
Respond promptly to customer inquiries
Follow up on unscheduled service leads
Communicate with customers through email, text, and/or phone
Maintain professionalism, courtesy, and empathy with customers, establishing a positive rapport
Resolve product or service problems by clarifying complaints, determining the cause, and providing the best solution, with follow-up to ensure resolution
Work and communicate professionally with peers, other departments, and markets
Meet call metrics, maintenance plan goals, and evaluation expectations
Ability to work a rotating schedule, including evenings, weekends, and holidays
Perform additional duties as assigned
Competencies:
Active Listening: Focuses on understanding customers and asking appropriate questions
Communication: Timely and appropriate responses, demonstrating a quick grasp of information
Composure: Remains poised under pressure and does not become defensive
Courtesy: Demonstrates politeness and respect in interactions with others
Patience: Tolerant and thorough, ensuring customer concerns are fully addressed before acting
Experience and Requirements:
Bachelor's Degree or Associate's Degree with 1-3 years of related experience
1-3 years of experience in customer service
Experience with customer database systems
Proficiency in Microsoft Word, Excel, and Outlook
Strong written and oral communication skills
Ability to adapt to changes in a fast-paced work environment
QUALIFICATIONS
Strong verbal and written communication
Ability to work independently and with a team
Excellent organizational skills
Strong problem-solving skills
Computer skills
Experience talking over the phone
1-3 years customer service experience
Ability to pass a background check
Valid driver's license
WORK SCHEDULE
9:00 AM-5:30 PM Monday-Thursday & 8:30 AM-5:00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7:30 AM-12:00 PM.
Benefits:
Eligibility for benefits begins after a 90-day probationary period.
We offer a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Short and Long-Term Disability Insurance
Life Insurance
Paid Vacation, Sick Time, and Holiday Pay
401(k) Plan and Profit Sharing (eligible after 1 year of employment)
To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.