Steward Health Care System Patient Access Coordinator / Dartmouth Ambulatory Surgery Center - Per Diem in Dartmouth, Massachusetts
This job is located at our outpatient Saint Anne's Hospital Hawthorn Ambulatory Surgery Center in Dartmouth MA. Located at 535 Faunce Corner Road, North Dartmouth, MA 02747
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, help ensure patient safety collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers
Greets, receives and escorts patients as required and consistent with customer service guidelines
Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
Responsible for consistent and accurate use and execution of department SOP’s (established operating procedures) and supporting tools, software, websites
Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
Assists patients in establishing secured installments plans when applicable
Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
Ensures completion of registration paperwork to facilitate efficient patient flow
Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
Works effectively with patient access peers and other hospital departments
Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS
Aptitude for / familiarity with patient access tools, systems, and technologies
Excellent customer service/communications skills.
Comfortable with collection process
Comfortable with securing solutions for uninsured patients
Knowledge of Medical Terminology preferred
Proven ability and/or expressed willingness to work as part of a team
Education: High School Diploma or equivalent required.
Experience: 1-2 years experience in a hospital/clinic/physician office or related field preferred
Software/Hardware: General comfort with computer systems / software applications