Experience Inc. Jobs

Technical Service Engineer

Location: Darmstadt, Germany or Madrid, Spain

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!

How will you make an impact?

As a Technical Service Enginer (m/f/d) at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions

What will you do?

• First-line contact with customers to remote diagnose runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as NGS and CE.

• Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.

• Contributes to achieving specific Global Service & Support (GSS) related targets.

• Works closely with Support and Field Service Engineers to prioritize activities.

• Delivers professional Support and Service activities to provide optimum support to our customers

• Provides adaptable telephone support and generally works to ensure customer success in the use of Instrumentation.

• Ensures response times are met when contacting customers in line with contractual agreement.

How will you get here?

• A master’s degree in life science, engineering or related field.

• Proficiency in both verbal and written communication in English and German (additional language skills such as French, Spanish or Italian is a plus)

• Problem solving skills and experience.

• Practical experience in NGS.

• Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.

Skills and Abilities:

• Effective communication skills, both orally and in writing, with customers and colleagues.

• Ability to prioritize tasks and manage time effectively.

• Strong problem-solving abilities.

What We Offer

• Excellent development and career prospects in a globally growing company

• A workplace culture that values integrity, involvement, intensity, and innovation

• Flexibility: 2 days home office/3 days in the office (Darmstadt)

• Attractive company pension plan

• Individual trainings and educational courses in our Thermo Fisher University

• 30 vacation days

We are excited to receive your application, including a cover letter, CV, and relevant documents. Join us at Thermo Fisher Scientific and start your story today!

Apply Now at http://jobs.thermofisher.com](http://jobs.thermofisher.com!

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.