Experience Inc. Jobs

Description

We are offering a long-term contract employment opportunity for a Help Desk Analyst, based in Danvers, Massachusetts. As a Help Desk Analyst, you will be instrumental in addressing user issues and ensuring seamless technology operations. You will be part of a team that supports systems and software, resolves technical issues, and contributes to the overall efficiency of our operations.

Responsibilities:

• Provide first-level technical support to users experiencing difficulties with computer hardware, software, and other computer-related technologies

• Assist in the configuration management and deployment of new systems and software

• Utilize Active Directory for user account management and access control

• Contribute to the maintenance and improvement of the EO/IR system and company database

• Handle computer imaging processes and ensure accurate system configurations

• Troubleshoot and resolve issues related to Apple Devices and other technology hardware

• Maintain a proactive approach to problem-solving and system optimization.

Requirements • Applicant must possess knowledge and proficiency in Active Directory

• Familiarity with Apple devices and their troubleshooting is required

• Previous experience or understanding of computer hardware is necessary

• Skills in configuration management are essential

• Experience in software and hardware deployments will be advantageous

• Familiarity with computer imaging techniques and software is desirable

• Entry-level candidates are welcome as no minimum years of experience is required

• Excellent problem-solving skills and an analytical mindset are necessary

• Strong communication skills to effectively assist and guide users

• Ability to work in a team-oriented environment

• Willingness to stay updated with the latest technological advancements and trends

• Must be able to handle multiple tasks and prioritize duties effectively

• Excellent customer service skills are required

• Must be able to work in a fast-paced environment and adapt to changing needs

• Prior experience in a help desk or similar support role will be considered an asset but not mandatory. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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