Job Information
Nuvance Health Guest Services Representative - Info Desk in Danbury, Connecticut
Guest Services Representative - Info Desk
Location: Danbury, CT, United States
Requisition ID: 38153
Salary Range: 16.00 - 26.83 HOURLY
Work Shift: Per Diem: Variable shifts 7am-11:30pm including some weekends
FT/PT/PD: Per Diem
Exempt/Non-Exempt: Non-Exempt
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Description
Nuvance Health is a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.
Summary:
Greet and monitor all visitors to Nuvance Health's Danbury Hospital. Provide patient room and phone numbers to callers and visitors using a computerized visitor badging system while adhering to all Nuvance Health policies especially patient confidentiality. Direct patients/visitors to their proper destinations. Process visitors in an efficient, courteous, and friendly manner in order to achieve patient and visitor satisfaction.
Responsibilities:
Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health's visitor policy
Process visitor badges and distribute in a timely and efficient manner
Navigate through different computer programs to troubleshoot technical issues
Adhere to all policies specific to visitor restrictions and patient confidentiality
Demonstrate a courteous and friendly manner when assisting visitors and the general public
Assist visitors with valet inquiries in the absence of the parking ambassador
Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages
Identify and communicate emergencies that occur in the lobby area accurately.
Requirements:
High School Diploma or GED and six months of customer or guest services experience
Basic Microsoft Excel, Outlook, Teams and Word and data entry skills, preferred
Ability to communicate in Spanish and/or Portuguese, a plus
Location: Danbury Hospital, 24 Hospital Ave., Danbury, CT
Work Type: Per Diem
Standard Hours: 0.02/ 2 shifts per month
Work Shift: Per Diem: Variable shifts 7am-11:30pm including some weekends
Exempt: No
Grade: U2
Salary Range:
$16 - $22 HR/DOE
Working Conditions:
Little or no manual skills/motor coordination & finger dexterity
Little or no potential for occupational risk
Sedentary/light effort, may exert up to 10 lbs. force
Generally pleasant working conditions
EOE including disability/veterans
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.
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