Job Information
Centre Technologies Tier 1, Help Desk Support Technician in Dallas, Texas
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Position Summary
As a Tier 1 IT Help Desk Support Technician, your primary responsibilities would be focused on implementing and supporting various IT infrastructure technologies with an emphasis on resolution. Below is a brief summary of the expectations for this role:
Independently monitor and respond to internal ticket system and escalate as needed
Participate in on-call schedule serving as initial level of escalation for computing, storage, backup, automation and virtualization issues
Efficient on-boarding of new clients, racking, cabling, installation and removal of hardware
Help turn business obstacles into technical solutions
Proactively manage time and expectations throughout the shift
Present progress reports to immediate supervisor and/or Project Manager (if assigned)
Verbose documentation of projects or tasks
Opportunity and encouragement to mentor, guide and assist peers when required
Our Company Culture:
Our diverse workforce allows Centre Technologies to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
While continuing to utilize and improve our skill sets every day, we also emphasize a rewarding, enriched culture that encourages having fun, too. We at Centre Technologies wish to share this growth with you and encourage you to apply today!
Centre Technologies Employee Benefits:
Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Please ensure you have completed the following Centre Technologies Online Assessment within 24-48 hours of application:
Centre Technologies Online Assessment (https://assessment.predictiveindex.com/FaT/e267d54e-7b55-4e31-81cf-a8297b557782?type=candidateba)
Education & Experience
2+ years experience in IT-related study or field.
Must possess basic knowledge and experience with:
Windows 7/8/10
Microsoft Office suite
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
Understanding of basic network concepts
Understanding of application, desktop, and server virtualization
Understanding of Desktop Deployment / Imaging
Understanding of Remote Desktop Services (RDS)
Foundational knowledge of Azure Virtual Desktop preferred
Foundational knowledge of Citrix Virtual Desktop preferred
Understanding and foundational knowledge of Virtual Desktop Imaging preferred
Bachelor’s Degree a plus
Desired Experience/Certifications
Certifications
CompTIA A+ Certification a plus
MDAA, MCSA
Windows Server 2008/2012/2016
Microsoft Office 365 Admin portal
Understanding of File Permissions (NTFS & Sharing)
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