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What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

We are looking for a highly skilled senior design researcher to join our team and contribute to the development of our digital products and services. As a senior design researcher on the digital team, you will play a crucial role in enhancing the user experience and driving innovation within our organization. You will be responsible for gathering and interpreting user insights, conducting user testing, and providing actionable recommendations to improve our digital offerings. The ideal candidate will have a deep understanding of design thinking processes, strong analytical skills, and a passion for creating user-centric solutions.

Primary Responsibilities

• Create research strategies for one or more digital products

• Coach design researchers on best practices in conducting generative and evaluative research

• Identify the best methodology to meet the research goals

• Craft test plans, workshop activities, and interview guides to conduct objective research

• Conduct user research to understand user needs, behaviors, and motivations

• Collaborate with cross-functional teams to define research goals and study designs

• Develop and implement research plans, including recruiting participants, moderating sessions, and analyzing data

• Synthesize research findings and communicate insights through compelling presentations and reports

• Contribute to the creation of user personas, journey maps, and other design artifacts

• Conduct competitive analysis and benchmarking to find market trends and best practices

• Work closely with designers and product managers to ensure user insights are incorporated throughout the product development lifecycle

Minimum Qualifications

• Bachelor's degree in design, psychology, human-computer interaction, or a related field

• 7+ years of experience working as a design researcher, as part of an agile team

• Proven experience conducting user research and usability testing for digital products and services at all stages of development

• Proficiency in qualitative and quantitative research methods

• Familiarity with design thinking principles and methodologies

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to work independently and manage multiple projects simultaneously

• Proficiency in research tools and software (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey)

Preferred Qualifications

• Experience conducting usability testing for native mobile applications

• Excellent workshop facilitation capabilities; ability to facilitate design thinking workshops

• Experience working in tandem with product designers, conducting user testing as part of the design process

• Familiarity with the basics of service design and how to identify service design need

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.