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IBM Senior Network Site Reliability Engineer (SRE) in Dallas, Texas


Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

The IBM Cloud Network team is dedicated to ensuring that the IBM Cloud is at the forefront of cloud technology, from data center design to network architecture to storage and compute clusters to flexible infrastructure services. Our focus is on IBM Cloud VPC, and we are part of the team building IBM's cloud platform designed to deliver performance and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. It is an exciting time, and as a team we have an incredible opportunity to thrill our clients. Are you candidate we're looking for, who innovates & has a real passion for winning in the cloud marketplace?

This position is for a mid- to senior Site Reliability Engineer (SRE) who should have at least 7 years' industry experience maintaining and operating production services. In this role you will have the ability to bridge the gap between development and operations. You will spend time writing code, analyzing the system, and assisting customers.

You will work as a member of the Site Reliability team with the following key responsibilities:

  • Diagnose issues in software delivered by various development teams within IBM Cloud VPC.

  • Provide detailed trouble reports back to the development teams including automated methods to reproduce any defects.

  • Work with the team to ensure automation and the highest level of determinism possible in the installation and configuration of new systems (software and hardware).

  • Document processes and the interaction of software and system as necessary to enable in others.

  • Maintain services post-deployment through data collection and monitoring ensuring overall health of the services provided.

  • Participate in and support other teams with trouble issues when on call.

  • Participate in retrospectives and other review activities as part of a continuous improvement process.

  • Engage and encourage collaboration while focusing on issue resolution.

  • Engage in meaningful planning to improve software, systems, and processes.

Required Technical and Professional Expertise

  • 7+ years' as with systems and/or software engineering.

  • 2+ years' in software development.

  • 2+ years' with systems engineering.

  • 2+ years' in debugging software.

  • Experience in a DevOps environment.

  • Experience with Cloud Services.

  • Experience with OpenStack or similar proprietary cloud like Azure or AWS.

  • Familiarity with CI/CD and their pipelines; experience with Zuul or Jenkins a plus.

  • Familiarity with containers and high-availability clusters; experience with Docker and Kubernetes a plus.

  • Excellent knowledge of TCP/IP networking.

Preferred Technical and Professional Expertise

  • Strong background in network engineering a plus, or experience with routing and switching hardware.

  • Experience data center operational activities, including turning up servers, configuring networks, or interacting with technicians is a huge plus.

  • A history of collaborating and work well within a team.

  • Ability to communicate effectively both verbally and in writing

About Business UnitDigitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.