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Netsync Network Solutions NOC Engineer L2 in Dallas, Texas

Detailed Description

The Enterprise Network NOC Engineer L2+ will provide Level 2+ NOC monitoring and managed services advanced support on client environments. This employee will handle incident management, change management, and escalation support.

Roles and Responsibilities

  • Preferred vendors: Cisco, Meraki, HP, F5, and Extreme.

  • 4-plus years' knowledge and experience in Cisco Catalyst/Nexus LAN/WAN, including 29xx, 35xx, 37xx, 45xx, 65xx, 18xx, 28xx, 38xx, 39xx, ISR, and ASR.

  • 2-plus years' knowledge and experience in Meraki wireless, switching, and security cameras.

  • 4-plus years' knowledge and experience in routing protocols for both LAN and WAN, including TCP/IP, HSRP, EIGRP, OSPF, and BGP protocols.

  • 4-plus years' experience in monitoring protocols and methods, including SNMP.

  • Ability to configure client systems and maintain root access.

  • Experience in Day 2 support and/or managed services.

  • Familiarity with new technologies, including ACI and software-designed.

  • Must be detail-oriented, organized, and conscientious.

  • Must possess excellent written and verbal communication skills.

  • Requires an ability to identify and implement process improvements.

  • Continually learn the newest technologies to maintain subject matter expert status.

  • Provide timely response to all network and wireless escalations.

  • Ensure appropriate key performance indicators and metrics are monitored on client data center environments.

  • Coordinate with vendors for issue escalations or warranty support.

  • Ability to articulate complex troubleshooting steps and technical issues to business leaders.

  • Develop strong relationships with clients as a trusted technical advisor.

  • Develop rapport and strong positive relationships with various individuals within the clients, manufacturers, industry peers, and internal resources.

  • Document all actions in accordance with standard company policies and procedures.

  • Work with internal and external technical and service teams to create and/or update knowledge base articles.

  • Assist Client Success Manager with quality support reporting.

  • Effectively deliver training and knowledge sharing/transfer with both technical and non-technical audiences comprised of internal or external staff.

  • Other duties, as assigned.

  • Maintain a client-first mentality.

    Skills and Experience

  • Experience to meet the role's responsibilities (usually 4-plus years of experience).

  • Technical expertise in required technology (Collaboration, Wireless, Enterprise Networking, Security, Data Center, etc.).

  • Excellent client management/resolution and problem-solving skills.

  • Strong communication skills.

  • Experience with VAR, consulting, or another equivalent.