Salesforce.com, Inc MuleSoft Alliances and Channel Business Operations Manager in Dallas, Texas
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The Alliances and Channels team at MuleSoft, a Salesforce company, builds partnerships with global and regional systems integrators, and value-added resellers to be their #1 preferred platform for enabling digital transformation for every enterprise, helping our customers change and innovate faster by making it easy to connect the world’s applications, data, and devices. The Alliance and Channels Business Strategy and Operations team is critical in developing and managing a best in class Partner Program for our partners and internal processes for the Alliances and Channel Team to successfully execute the Go-To-Market strategy.
A leader on the Alliance and Channel Business Strategy and Operations team responsible for the operational processes for the Partner Enablement team.
Run large scale operations projects and portfolios of projects, excellent knowledge of program and project management processes and procedures, methodologies, best practices. Create appropriate operations for strategic programs while considering - People, Process, and System. Responsible for developing strategy documents, managing timelines, capturing accomplishments, operational training material.
This position is for a highly skilled operations manager with proven experience in developing, managing, and iterating on operational processes. The candidate must be highly organized, have excellent communication skills, and enjoy working in a dynamic environment.
Ensure all operational processes are designed and implemented in an appropriate, cost-effective way
Management systems, processes according to best practices
Team with stakeholders to ensure organization’s processes remain legally compliant
Regularly evaluates organizational efficiency and makes necessary changes to maximize efficiency and productivity.
Always formulate strategic and operational objectives based on best practices and a data driven assessment of current state.
Participate in end to end implementation planning including project management, issue management, communication and change management.
Perform quality controls, monitor production KPIs and share data with leadership with recommendations for improvements.
Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Assesses the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible.
Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills. Align program operations with cross functional operations teams requirements.
Identify opportunities to align to and leverage the Salesforce partner team people, process and systems.
Regularly coach stakeholders on operational best practices
Preferred Qualifications and Skills
3-5+ years experience in Project Management or Operations Role with proven track record of delivering business value
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
Experience with business process expertise
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget, schedule, while working with cross-functional teams.
Manage and communicate with remote stakeholders during non-traditional business hours and demonstrated negotiation, conflict management and leadership skills.
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to weigh business and operational (systems, process, people) requirements to produce project plans and estimates.
Ability to facilitate meetings, mentoring teams of junior team members and effectively managing escalations.
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
Ability to be productive in a fast-paced environment with a minimal direction
PMP Certification and Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
COMPOSURE: Strong customer-facing communication and interpersonal skills with complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions
CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter
WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and is a great listener
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart
TRUST: Ability to earn trust of the customer and lives the company’s core values
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