Experience Inc. Jobs

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for leading the Account Fraud team within the Loss Mitigation department, which is dedicated to investigating and preventing various types of fraud, including checks, ACH, wires, applications and online account takeovers. This individual will play a key role in collaboration with others to develop and execute strategies for fraud education, prevention and response.

What you'll do

• Lead, mentor and support a team focused on investigating fraud across multiple payment methods, employing a risk-based approach to resolve cases effectively while maintaining high member satisfaction

• Create standards for the team, reports, etc. to ensure alignment between operational and analytical fraud prevention efforts

• Be a working manager, with responsibility for conducting many fraud case investigations

• Drive change by developing and refining associated internal policies and procedures to create synergies, avoid duplication, and improve overall fraud prevention strategies

• Assess and identify ongoing training needs for the Account Fraud team, other AACU team members and Credit Union members to help ensure a well-informed and proactive approach to fraud prevention

• Work with other business units to validate data integrated into fraud risk data, reports, etc.

• Prepare ad hoc reports and presentations to support initiatives, projects, meetings, procedural changes, etc.

• Partner with management and business unit employees throughout the Credit Union to leverage information and data for decision making

• Serve as a key leader on Loss Mitigation projects in coordination with other teams within the Credit Union

• Perform other duties as assigned

• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED

• Prior successful supervisory or leadership experience

• Fraud investigation experience

• Familiarity with financial industry regulations relevant to the role

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business or a related field, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions

• Certified Fraud Examiner (CFE) designation

• Experience participating in fraud investigations and working knowledge of applicable regulations

• Previous banking or credit union experience, particularly in risk analysis and fraud prevention

• Proficiency in systems such as Episys and Verafin

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Strong knowledge of laws and regulations governing credit unions

• Excellent oral and written communication skills, with the ability to interact effectively across all organizational levels

• Ability to guide and develop team members and foster a positive work environment

• Outstanding member service skills and commitment to maintaining a positive member experience

• Skilled at data analysis and translating information into beneficial insights for the organization

• Ability to apply strategic thinking skills and a holistic perspective to create optimal business solutions

• Ability to demonstrate above-average organizational skills and adapt to shifting priorities

• Ability to work in a fast-paced environment, manage multiple tasks and participate collaboratively within a team

• Ability to work independently and self-motivate

• Sound decision-making skills and strong attention to detail

• Ability to maintain satisfactory performance and attendance

• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.