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Netsync Network Solutions Data Center NOC L2+ Analyst in Dallas, Texas

Description: Netsync provides award-winning 24x7 NOC monitoring and managed services to client's mission-critical applications. We leverage industry best practices and deep technical engineers to help clients dramatically reduce IT outages and improve time to resolution. Netsync is at the forefront of change, is moving at an amazing pace, and is looking for a Data Center NOC Analyst to join a dynamic and growing team of individuals.

The Data Center NOC Analyst L2+ will provide level 2 NOC monitoring and managed services advanced support on customer environments. This role will provide support on data center devices including Storage (NetApp/EMC), Servers/OS/Apps, hypervisors, and Cisco Chassis Servers. The Data Center NOC Engineer L2+ will handle incident management, change management, and escalation support. The scope of required support, includes, but not limited to:

Roles and Responsibilities

  • 4+ years of knowledge and experience in system administration on MS Windows Server Operating Systems, including configuration and system security.

  • Strong understanding of virtualized server environments such as VMware vSphere or Microsoft Hyper-V.

  • Must be able to work in the root environment and have the ability to control Windows domain settings through Group Policy Objects in Active Directory.

  • 4+ years of knowledge on Storage Arrays including EMC/NetApp

  • 4+ years of experience administering physical server infrastructure. Experience with Cisco UCS preferred

  • Must be detail-oriented, organized, and conscientious.

  • Must possess excellent written and verbal communication skills.

  • Requires an ability to identify and implement process improvements.

  • Continually learn the newest technologies in order to maintain subject matter expert status

  • Provide timely response to all Data Center escalations

  • Ensure appropriate key performance indicators and metrics are monitored in the client data center environment

  • Coordinate with vendors for issue escalations or warranty support

  • Ability to articulate complex troubleshooting steps and technical issues to business leaders

  • Develop strong relationships with customers as a trusted technical advisor

  • Develop rapport and strong positive relationships with various individuals within the customers, manufacturers, industry peers, and internal resources

  • Document all actions in accordance with standard company policies and procedures

  • Work with internal and external technical and service teams to create and/or update knowledge base articles

  • Assist Client Success Manager with quality support reporting

  • Effectively deliver training/knowledge sharing/transfer with both technical and non-technical audiences comprised of internal or external staff

  • Other duties as assigned

  • Maintain a customer-first mentality

    Additional Duties

  • Duties as assigned

    Skills and Experience

  • Certifications in solutions Netsync provides is a plus from manufacturers or industry leaders

  • Experience to meet the role responsibilities (usually 5+ years of experience)

  • Technical expertise in required technology (Collaboration, Wireless, Enterprise Networking, Security, Data Center, etc.)

  • Excellent client management/resolution and problem-solving skills

  • Strong communication skills

  • Experience with VAR, consulting, or other equivalents

    Minimum Qualifications/Technical and Educational Requirements

  • A bachelor's degree or equivalent work is required. A master's degree is a plus.

  • Certifications in solutions Netsync provides is a plus from manufacturers or industry leaders