Mercury Z Customer Service Representative(Bilingual) in Dallas, Texas
Mercury Z is a leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for Customer Service Representatives to manage inbound/outbound calls and assist customers.
This is a remote, work from home position.
Candidates must have their own computer and internet connection.
Candidates must be able to speak English and Spanish fluently.
Pay rate $13/hr
Multiple shifts available between 8am EST and 11pm EST Monday through Saturday
Duties may include, but are not limited to, the following:
Manage inbound and outbound calls in a timely manner
Follow communication ?scripts? when handling different topics
Identify customers? needs, clarify information, research issues and provide solutions
Schedule appointments if necessary
Navigate computer programs and/or databases
Maintain electronic files
May be required to perform additional duties and tasks as required by the Company
Excellent English skills, both written and verbal
Spanish speaking skills, both written and verbal
Excellent customer service skills
Good PC skills
Strong multitasking and time management skills
Great attention to detail
Ability to work from home