Job Information
DALLAS-CITY OF Customer Service Representative I in Dallas, Texas
Job Description
Overview
The Customer Service Representative I provides customer service and information for inquiries on various city services. Resolves citizen complaints and answers public requests.
Essential Functions
1 Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations, parks reservations, policy or procedural concerns, or any other customer service requests; directs customers to specific areas for information and service requests.
2 Provides customer service by issuing ID cards, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, tax records, property ownership searches, birth and death certificate research, or library information.
3 Updates customer accounts and records; ensures the accuracy of a customer accounts, contacts various utilities and departments, and updates accounts with correct information.
4 Schedules instructors, coordinates school visits, and assists in conducting educational classes; assists with special events and serves as a liaison between departments, programs, and the general public; collects payments from group visitors.
5 Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of complaints and or requests to respond to citizen inquiries.
6 Performs a wide range of clerical and administrative tasks for a specified department or division.
7 Performs any and all other tasks as needed or assigned.
Knowledge and Skills
1 Knowledge of professional customer service and call taking skills,
2 Ability to determine concerns and service requests and identify courses of action.
3 Ability to interpret ordinances, codes and departmental policy.
4 Ability to communicate effectively, both orally and in writing.
5 Ability to interact tactfully with employees and the public.
6 Ability to prepare clear and concise reports.
7 Establishing and maintaining effective professional relationships.