Netsync Network Solutions Computer Technician RISD in Dallas, Texas
Description: Field service repairs including hardware and on-site support for Windows and Apple OS laptops, desktop systems, and peripherals within Richardson Independent School District.
Roles and Responsibilities:
Ability to work independently with little to no supervision and/or lead Break/Fix teams in repair of computers and peripherals
Service repairs on computers and peripherals including but not limited to Desktops, Laptops, Workstations, & Printers as assigned
Updating status and work order documents daily in knowledge base and ticketing solution
Understand HP's ADP guidelines, knowledge needed to adjudicate customer provided damage excuses
Mentor, support, and lead team in implementing and adhering to successful practices
Communicating and updating management and customers on repair status
Daily travel within the school district is required. Mileage paid.
And other responsibilities as assigned by management
Diagnosing and repairing equipment for incidents, projects and programs
Assist on any on-site project requested
Work area upkeep
Continued education of current and future IT practices
Skills and Experience:
3-5 years extensive computer repairs
Good communication skills
Good organization skills
Ability to work independently as well as with a team.
Minimum Qualifications/Technical and Education Requirements:
High School Diploma or Equivalent
CompTIA A+ Certification with HP, Lenovo and Apple certifications a plus
Some technical support experience
Familiarity with printers
Customer service experience and professional demeanor
Must be able to track and manage multiple issues
Must be able to lift 50 lbs.
Must be able to work without constant supervision
Must have reliable transportation, valid driver's license, and good driving record
Must be able to pass a drug test and background check