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Netsync Network Solutions Computer Technician RISD in Dallas, Texas

Detailed Description

Description: Field service repairs including hardware and on-site support for Windows and Apple OS laptops, desktop systems, and peripherals within Richardson Independent School District.

Roles and Responsibilities:

  • Ability to work independently with little to no supervision and/or lead Break/Fix teams in repair of computers and peripherals

  • Service repairs on computers and peripherals including but not limited to Desktops, Laptops, Workstations, & Printers as assigned

  • Updating status and work order documents daily in knowledge base and ticketing solution

  • Understand HP's ADP guidelines, knowledge needed to adjudicate customer provided damage excuses

  • Mentor, support, and lead team in implementing and adhering to successful practices

  • Communicating and updating management and customers on repair status

  • Daily travel within the school district is required. Mileage paid.

  • And other responsibilities as assigned by management

Additional Duties:

  • Diagnosing and repairing equipment for incidents, projects and programs

  • Assist on any on-site project requested

  • Work area upkeep

  • Continued education of current and future IT practices

Skills and Experience:

  • 3-5 years extensive computer repairs

  • Good communication skills

  • Good organization skills

  • Ability to work independently as well as with a team.

Minimum Qualifications/Technical and Education Requirements:

  • High School Diploma or Equivalent

  • CompTIA A+ Certification with HP, Lenovo and Apple certifications a plus

  • Some technical support experience

  • Familiarity with printers

  • Customer service experience and professional demeanor

  • Must be able to track and manage multiple issues

  • Must be able to lift 50 lbs.

  • Must be able to work without constant supervision

  • Must have reliable transportation, valid driver's license, and good driving record

  • Must be able to pass a drug test and background check