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Driven Brands Central Review Analyst in Dallas, Texas

The Desk Review Analyst will be responsible for supporting the brand with conducting audits of DRP appraisals to ensure insurance partner guidelines are being followed.

  • Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files

  • Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.

  • Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention

  • Improve store profitability and ARO

  • Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product

  • Demonstrate an understanding of professional and industry standards and practices

  • Think independently and problem solve in a results driven team oriented environment

  • Demonstrate excellent verbal and written communications skills

  • Minimum of 5 years’ automotive appraisal experience required

  • 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred

  • Current knowledge of the CCC One/ADXE/Mitchell estimating platform

  • Ability to self-manage workload

  • Knowledge of Microsoft Office, especially Excel and Outlook

  • Customer service /relationship/conflict management preferred

IND1

Requisition ID: 2021-8488

External Company URL: https://www.drivenbrands.com/

Street: 1717 N Harwood Street

Line of Business: Driven Brands, Inc.

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