Driven Brands Central Review Analyst in Dallas, Texas
The Desk Review Analyst will be responsible for supporting the brand with conducting audits of DRP appraisals to ensure insurance partner guidelines are being followed.
Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files
Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
Improve store profitability and ARO
Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product
Demonstrate an understanding of professional and industry standards and practices
Think independently and problem solve in a results driven team oriented environment
Demonstrate excellent verbal and written communications skills
Minimum of 5 years’ automotive appraisal experience required
1-2 years’ experience as an insurance re-inspector or desk reviewer preferred
Current knowledge of the CCC One/ADXE/Mitchell estimating platform
Ability to self-manage workload
Knowledge of Microsoft Office, especially Excel and Outlook
Customer service /relationship/conflict management preferred
Requisition ID: 2021-8488
External Company URL: https://www.drivenbrands.com/
Street: 1717 N Harwood Street
Line of Business: Driven Brands, Inc.