Job Information
DALLAS HOUSING AUTHORITY Assistant Housing Service Manager in Dallas, Texas
Assistant Housing Services Manager
Salary: $49,941 - 74,911
Join the team dedicated to providing affordable housing solutions across North Texas.
DHA, Housing Solutions for North Texas mission is to provide affordable, quality housing and access to supportive resources across the region. As a Assistant Housing Services Manager at DHA, you play a key role in managing a team in Housing Voucher Programs to achieve departmental missions; assures compliance of all activities with State and Federal laws, DHA goal, policies and procedures.
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Enjoy these benefits when you join the DHA team!
Flex Work: 4.5 or 4-Day Work Week Paid Time Off + 12 Paid Holidays Retirement Plan with 5% Employer Contribution and 457(b) Deferred Compensation Plan Tuition Reimbursement Employee Assistance Program: Financial, Legal, Mental Health and Counseling Medical, Dental and Vision Plans Section 125 Pre-Tax Cafeteria Plan Health Savings and Flexible Spending Accounts Term Life Insurance: Short- and Long-term Disability Plans
Key Responsibilities
Manages/directs the activities of the HCV Programs Department through delegation, managerial support and work supervision of staff members
Resolve program service and procedure issues. Respond to landlord and client inquires/complaints
Plans and assigns tasks/projects. Directs the development of performance standards. Evaluates and monitor staff performance. Counsel, coach and train staff members; approve promotions/terminations
Meets regularly with HCV staff to offer support and guidance, develops recommendations and directs the implementation of solutions
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``` - Monitors and develop/approve recommendations for improving department staff operations and procedures; Assures customer satisfaction in quality/responsiveness of services.
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``` - Monitors budget and expenditures for programs/services; assures effective communication between departments/external groups
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``` - Develop and implement department goals, objectives, polices and procedures while assuring compliance with DHA policies/regulations.
Explain the nature of DHA programs, procedures and services to clients while maintaining absolute confidentiality of work-related issues, client records and DHA information
Enthusiastically promote the President/CEOs priorities for the operations of DHA
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Knowledge and Skills for Success
A successful Assistant Housing Services Manager has
- Knowledge of DHAs organization, operations, policies and procedures
- Knowledge of the U.S. Department of Housing and Urban Development (HUD) statutes, rules, ordinances, codes and regulations
- Knowledge of techniques and practices for efficient and cost effective management of allocated resources
- Proficiency in utilizing a variety of business software programs
- Skill in supervising staff, delegating tasks and authority, and coaching to improve staff performance
- Skill in working under pressure of deadlines
- High emotional intelligence to build strong working relationships with coworkers and interact with people of all backgrounds
- Excellent verbal and written communication skills
Qualifications
- Bachelors degree in Business or Public Administration
- Four (4) years of related social or program management experience with (2) years experience in HCV programs
- HCV Occupancy and Rent Calculation Certifications required
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How to Apply
Applications must be submitted online by using the Apply button on the DHA Website.
Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.
If you are interested in more than one open position at DHA, you must submit an application for each role.
The employment history section of the application must be completed. We cannot accept a resume as a substitute.
DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.
Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual preference, gender identity, genetic information, veteran status, familial status or age.
We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.
All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.
Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.
Answer every question.
Applicant Notice: Only one (1) position can be applied for on an application.
All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write N/A in that field.
A Resume will not be substituted for completing the Employment History section on the application. A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.
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