Experience Inc. Jobs

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The VP Organizer Operations will oversee the Assistant Director of Organizer Operations, who will collaborate with internal departments and clients on all aspects of EAC Management. The Assistant Director of Event Operations will oversee and direct a team of event managers and contractors. The position needs a strong leader with experience in event operations and logistics, such as exhibitor operations, speaker management, sponsorship operations, trade show and conference management. The Director of Organizer Operations makes sure that the events align with the client's strategic goals and objectives. Establishing strong and supportive relationships with clients, exhibitors, vendors, and the Freeman team is essential for this position's success.

This position will support our Growth team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Orlando, FL

• Dallas, TX

Essential Duties & Responsibilities

• Lead the Exhibitor Appointed Contractor (EAC) Management Program.

• Continuously evaluate and improve the process and program.

• Manage platform vendor, including support, training, and system upgrades.

• Oversee the financial aspects of the program, including invoicing and fee collection.

• Manage the EAC designation process for multiple clients simultaneously.

• Provide high-level customer service.

• Prepare program reports and client reporting.

• Manage marketing and communications related to events.

• Supervise staff, conduct performance reviews, and offer professional development opportunities.

• Daily review of event designation reports.

• Manage a number of EAC events start to finish.

• Delegate work assignments, allocate resources, and provide leadership to meet priorities and objectives.

• Ensure the quality, consistency, and compliance of all events and programs, following industry and organizational best practices and standards.

• Collaborate and communicate effectively with internal and external stakeholders.

• Lead and participate in client and internal meetings, including regular status meetings, pre-program walkthroughs, onsite meetings, and post-program debriefs.

• Travel to and manage events and projects onsite.

• Develop and manage project timelines.

• Support the planning and execution of various events, activations, and special projects from start to finish.

Education & Experience

• 7+ year’s operational/show management experience in tradeshows, with strong working knowledge of venues, decorators, freight, floor plans, conference programs, and other event related areas.

• Customer services experience a plus.

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.

• Ability to work on multiple projects simultaneously and work in a fast-paced environment while maintaining a professional composure.

• Strong and proficient skills with Microsoft Office tools such as Excel, Word, and PowerPoint.

• Experience in registration platforms.

• Excellent leadership, consensus-building skills, and talented problem solver.

• Superior organizational skills with ability to multi-task and flawless attention to detail.

• Flexible, self-motivated, energetic, who uses time productively and efficiently.

• Strong team player who can interact well with external clients, vendors, and other internal teams.

• Outstanding interpersonal skills with focus on collaboration and consensus building between team.

• Travel up to 30% of the year.

• Ability to work irregular hours in addition to normal business hours.

• Excellent written and verbal communications skills required.

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

#LI-Hybrid