Experience Inc. Jobs

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for Inflight Policies and Procedures both internationally and domestically.

• Serves as an advocate for the flight attendants while building relationships with internal business partners including; Food and Beverage, Marketing, Onboard Products and Training Development and Curriculum

• Participates in frontline initiatives and is a supportive team player with colleagues.

• This job is a member of the Inflight Team within the Customer Experience group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Subject Matter Expert on all aspects of the Inflight Manual (IFM) and how AA policies and procedures align with Federal Aviation Regulations

• Develops, streamlines and maintains the IFM with a goal of making it progressively more readable, usable, and improving both FA adherence as well as the customer experience

• Project manage station start up’s and restarts ensuring FA’s have all critical information at their fingertips

• Develop meaningful engagement and relationships with FSMs and FAs to ensure full support of internal customers

• Knowledgeable of Flight Operations, Customer Service, Engineering, Quality Assurance, InFlight Training, Aircraft Appearance, and Marketing when developing new service procedures and general policies

• Alignment across all areas of Inflight

• Performs other duties and special projects, as assigned

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training

• 3+ years of related experience

• Preferred Qualifications- Education & Prior Job Experience

• Knowledge of and experience with Inflight or other operational policies and procedures

• Skills, Licenses & Certifications

• Strong written and verbal communication skills

• Strong analytical skills for research and data collection

• Demonstrated ability to effectively handle multiple, concurrent projects and meet strict deadlines while balancing workload with minimal supervision

• Experience with technical manual publications or in other communications-related field

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.