Experience Inc. Jobs

Description

Email resume to valerie.montoya@rht(.com) for consideration

Robert Half is currently seeking an IT Support Analyst OR Service Desk Analyst for a client located in Cypress, CA. T Support Analyst OR Service Desk Analyst will provide technical assistance and support of computers, laptops, printers, departmental applications, and local area networks through remote and onsite services. You will research, plan, install, configure, troubleshoot, maintain, and upgrade desktop software and hardware, and operating systems.

Duration: 6 mo. CTH

Hours: 8-5 pm or 9-6 pm PT; 40 hours a week

• Candidate needs to be onsite 100% for onboarding/training. 5-7 weeks

• Hybrid: 3-4 days onsite. Exact schedule will be determined after initial training period

  Requirements

Key Responsibilities IT Support Analyst/Service Desk Engineer:

• At least 3-4+ years of experience within a blended Helpdesk OR Service Desk environment

• 4+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, (Datamax printers/ handheld scanners) a plus, not required!

• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required

• Help Desk support phone and remote for a mixed environment of Win 7 and Win 10 devices -Provided support for Office 365 and Active Directory management

• Ability to troubleshoot TCP/IP, DNS, DHCP, WINS - Provided support for Remote Desktop, VDI and Citrix applications

• Provided support applications and accounts in Citrix/ Assist remote users with VPN login issues, printing and software updates

• Manage user accounts and computer requests through Active Directory

• Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues -Help Desk Incident Management Software

• Must be self-motivated and able to work independently, with minimal supervision and as part of a team

• Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution)

Email resume to valerie.montoya@rht(.com) for consideration

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

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