Experience Inc. Jobs

Job Description

Your primary responsibility in this role will be providing telephonic, chat, email or other front-line customer service duties. You must have the ability to navigate multiple systems, a working knowledge of insurance, claims, financial accounts would be helpful but not required. You must be quick to learn and be bought in on your career growth.

-Meet or exceed established KPIs.

-Provide compassionate and empathetic support to 50 to 70 contacts per day while providing guidance, support, and resolution for escalated issues.

-Handle escalated assists, resolving more complex customer issues.

-Demonstrate outstanding service to identify the source of the person's issue and work to resolve inquires in a timely and professional manner.

-Help guide and educate customers regarding their health benefits account.

-Assist customers in navigating websites while assisting them with becoming proficient with self-service tools.

-Protect our customers security by properly authenticating them.

-Actively assist Account Holders by:

 Having a polite and helpful tone.

 Provide the customer with the assurance that you will resolve their issue.

 Efficiently use procedures & systems to enhance knowledge and provide tailored customer solutions.

 Be curious and anticipate customers additional needs.

-Demonstrate genuine appreciation for the customers business

Pay Rate: 20/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

High School Diploma / GED (or higher)

Experience working in customer service related roles

Ability to work any full time 8-hour shift schedule between the hours of 7:00 AM 6:00 PM PST 2+ years of work / volunteer experience OR Associates Degree (or higher) with 1+ years of work / volunteer experience OR Bachelors Degree (or higher) with 6+ months of work / volunteer experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.