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Senior Quality Manager, Apple Services Engineering Quality Operations

Cupertino,California,United States

Software and Services

Imagine what we could do together. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there’s no telling what we could accomplish! The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. We are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And we do it on a massive scale, meeting Apple’s high expectations with dedication, to deliver a huge variety of entertainment in over 35 languages to more than 150 countries! Our engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Description

We are looking for a leader for the centralized department function that provides quality process, technology and mentorship to Apple Services Engineering. The leader will be proficient in services, OS and client technologies, to collaborate and scale testing functions from development to quality assurance roles. This role is also required to lead a testing tools and frameworks development team that supports division efforts with an interdependent ecosystem of Media and Cloud products. This position will require someone with a firm understanding of change management, along with the strong ability to develop organizational wide communications.

Minimum Qualifications

• Deeply familiar and experience with a variety of Software lifecycles with the ability to adapt to variety of delivery styles.

• Must have strong experience in leading all aspects of a test development team in maintaining test frameworks and tools to help achieve organizational quality goals.

• Strong background in designing and architecting automation solutions that enable a shared accountability in quality.

Key Qualifications

Preferred Qualifications

• Strong leadership, influence, thought leadership skills, and the ability to build and partner with other technology dev and test teams across Apple.

• Experience establishing a culture that continuously strives towards best practices, measurable outcomes, and operational excellence.

• Strong communications background with the ability to deliver a communication framework and influence teams to adapt to a standardized set of KPIs.

• Demonstrated ability to achieve results through people and across an organization, building relationships, collaborating with and influencing multi-functional peer teams.

• Ability to plan and direct both service and client automation and partner with other teams to achieve strategic automation goals.

• Demonstrated success hiring, developing and building an inclusive team-based culture. Strong knowledge of retail industry trends, technologies, and standard processes.

• 5-10 years of experience managing multiple quality teams.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $252,400 and $378,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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