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Manager, SRE Engineering Program Management - Apple Services Engineering

Cupertino,California,United States

Software and Services

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, flexible, and multi-functional, offering greater exposure to the array of opportunities here. Apple is seeking an expert engineering program management leader to join the  Apple Service Engineering (ASE) organization. You will lead a team of technical program managers who thrive in a fast-paced workplace where drive and team collaboration are the keys to success. This is not just a task-based job; you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement! We’re looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency. If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we’d love to hear from you! The Service Reliability Engineering (SRE) team is responsible for service infrastructure that ensures our customers’ perfect experience. You will partner with the SRE leaders and work with your Engineering Program Manager (EPM) team in order to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. The projects range from deploying end to end infrastructure environments, help support feature launches, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, CapEx planning, as well as continually striving to scale and mature operations and operational standard methodologies.

Description

ABOUT YOU: You feel a personal stake in the services you support and programs you define and lead. You have a deep well of positive energy and unbound passion. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakable integrity. You’re always asking why. You are as comfortable presenting to execs as you are with your nose in a burn down chart. You have deep wisdom and judgment. You know what success looks like. You seek a dynamic fast paced and complex environment that will help define and deliver the infrastructure, software, security, and system needs that make Apple, Apple. In addition, you will contribute to scaling, maturing operations and standard methodologies. You are a bold individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at higher levels. You have excellent communication, organization and leadership skills as this is relevant in our complex environment. The leadership role requires you to build trust and persistently remove ambiguity by seeking to reduce complexity. This role is pivotal in developing a broad organizational perspective and requires facilitation and execution on strategic decisions as well as have a pulse on what is happening in the industry. Additionally, this leadership role supports the development of process improvement and standard operating procedures, in order to achieve required maturity and effectiveness, all while leading and growing teams of extraordinary project managers. Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important, as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control. You have strong social and interpersonal skills. As a manager in the ASE EPM team, you will be part of a team that serves the passions and needs of many tens of millions of customers in an increasingly security-conscious world, so we're looking for somebody who can be equally passionate! Key to your success will be the need to act as a business product thought problem solver on applicable domains, analyzing business risks, needs and requirements, participating and representing as the need arises in problem solving and design of engineering discussions. You'll need a strong background in engineering program & project management complemented by your technical abilities.

Minimum Qualifications

• 5+ years of experience managing technical / engineering program managers, and leading highly efficient & impactful teams

• 10+ years experience in software development project management for Site Reliability Engineering / DevOps / Infrastructure domains

• A history of leadership, decision making, negotiation skills, and ability to influence partners without direct authority

• Experience leading large scale Infrastructure programs with focus on Cloud environments

• Exceptional organizational & engineering project management skills, with deep technical acumen

• Experience prioritizing features, and leading & presenting technical roadmaps

• Self-motivated and proactive with validated creative and critical thinking capabilities

• Strong analytical, and problem-solving skills

• Strong verbal and written communication skills to represent at all levels of the organization

Key Qualifications

Preferred Qualifications

• Experience with Kubernetes is highly desirable

• Agile project experience with ability to demonstrate knowledge of SCRUM methodologies and/or played the role of a Scrum Master is plus

• Ability to handle & deliver multiple simultaneous end-to-end infrastructure projects, partnering with communities comprising of various engineering teams and their extended technical teams

• Experience delivering end-to-end projects; building roadmaps through to operational sustainability

• Strong facilitation skills (requirements gathering sessions, design meetings, progress and status meetings)

• Bachelors degree in Computer Science / Engineering, or equivalent experience

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $173,100 and $301,400, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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