Love's Travel Stops & Country Stores Hotel Night Auditor in Cumberland, Maryland
Req ID: 412544
Address: 13320 Ali Ghan Road NE Cumberland, MD, 21502
Welcome to Love’s!
Where People are the Heart of Our Success
Hotel Night Auditor
Night Auditors are key in ensuring a profitable and well-operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
How You Will Fit In
Greet customers as you see them, speak politely, and assist customers
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for the next guest to check-in.
Operate a cash register and maintain an accurate and organized drawer.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
Receive, input, retrieve and relay messages to guests, as needed.
Perform nightly balancing of in-room video and long-distance telephone services.
Perform nightly backup of the server.
Perform express checkout folios.
Perform room key inventory.
Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.
Maintain a safe facility and use safety first practices to remain accident-free.
Other duties as assigned by your manager.
Benefits That Can’t Be Beat
Medical/Dental/Vision and Life Insurance Plans
Road to Success Program for career development
Competitive pay (paid weekly)
Team Member bonus program
401(k) with matching contributions
Employee Assistance Program
Typical Skills and Demands
Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks
Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
Regularly required to talk and hear.
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
Occasional light lifting not over 50lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.
Grow Far with Love's
As a family-based company, we are committed to adhering to our values. Ensuring that each of our people succeeds is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and hard work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!
Job Function(s): Hospitality
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and “Clean Places, Friendly Faces.” We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert
Love's Travel Stops & Country Stores
- Love's Travel Stops & Country Stores Jobs